D’Palawan Travel and Tours (“DPTT,” the “Agency,” “we,” “us,” or “our”) provides this Emergency & Incident Response Guide to help Clients respond appropriately if an emergency, accident, injury, illness, loss, security concern, breakdown, dispute, missing-person situation, severe-weather event, or other unexpected incident occurs during a travel Service coordinated through DPTT.
This Guide is designed primarily to: protect life and safety first; identify who should be contacted immediately; help Clients avoid actions that may worsen an emergency; support timely medical or authority intervention; help preserve useful incident information; clarify the respective roles of the Client, independent Provider, authorities, and DPTT; and support orderly follow-up after the immediate emergency has been stabilized.
IMPORTANT: DPTT’s website, email, contact forms, social-media pages, chat accounts, and ordinary messaging channels are not emergency dispatch services.
If there is an immediate threat to life, health, safety, or security, contact the appropriate local emergency responders, competent authorities, medical facility, and/or onsite Provider personnel first.
Do not delay urgent assistance while waiting for a response from DPTT.
1. Definitions
“Agency,” “DPTT,” “we,” “us,” or “our” means D’Palawan Travel and Tours.
“Client,” “Traveler,” “Passenger,” “Participant,” “Renter,” “you,” or “your” means any person who books, pays for, participates in, receives, or is included in a Service coordinated through DPTT.
“Provider,” “Supplier,” or “Independent Provider” means the independent tour operator, boat operator, transportation Provider, rental Provider, accommodation, activity Provider, guide, Driver, Captain, Crew, or other independent party responsible for performing all or part of a Service.
“Emergency” means a circumstance involving an immediate or potentially immediate risk to life, health, safety, security, property, or the environment that reasonably requires urgent action.
“Incident” means an accident, injury, illness, loss, theft, property damage, breakdown, dispute, missing-person situation, security issue, Provider problem, or other material event arising during or in connection with a Service.
“Official Channels” means the contact methods identified or authorized by DPTT, including its official telephone number, email address, website, and authorized messaging channels.
2. Scope of This Guide
This Guide applies, where relevant, to Services including: island hopping; Boat Transfers; Boat Rentals; river tours; swimming; snorkeling; diving-related arrangements; firefly watching; land tours; city and countryside tours; hiking and trekking; cave visits; nature and wildlife activities; Airport Transfers; Land Transfers; car and van transportation; tuktuk/tuk-tuk transportation; Car Rental (With Driver); Car Rental (Self-Drive); Motorbike Rental (Self-Drive); Motorbike Rental (With Driver); accommodations; meal arrangements; protected-area activities; tour and travel packages; and other tourism-related Services coordinated through DPTT.
3. This Guide Supplements Other DPTT Terms
This Guide does not replace DPTT’s Terms of Service, Refund Policy, Service-Specific Terms, liability provisions, Provider rules, or applicable law.
It should be read together with those documents.
Where an emergency concerns a particular Service, the applicable Service-Specific Terms remain relevant after immediate safety needs have been addressed.
4. Acceptance of This Emergency Guide
Booking, reserving, paying for, confirming, accepting pickup, boarding a Vehicle or Vessel, accepting possession of a rental Vehicle or Motorbike, checking into accommodation, participating in an activity, or otherwise availing a Service coordinated through D’Palawan Travel and Tours constitutes acknowledgment and acceptance of this Emergency & Incident Response Guide together with the applicable Agency terms, policies, procedures, company processes, Provider requirements, safety instructions, and regulations.
If anything is unclear, request clarification before payment or participation where reasonably possible.
If you disagree with an applicable provision, do not proceed with the Service.
5. DPTT Communication Channels Are Not Emergency Dispatch Systems
DPTT’s communication channels are intended for travel coordination, booking support, and post-incident assistance.
They are not designed to replace: police; medical responders; fire or rescue services; Coast Guard or port authorities; local government emergency services; onsite security; Provider emergency personnel; Captains and Crew; Drivers; guides; or other competent emergency responders.
6. The Three-Phase Emergency Rule
If an Emergency or serious Incident occurs, use this sequence unless the immediate circumstances require another life-saving action:
- Secure immediate safety. Protect life and prevent further harm.
- Contact the appropriate responders and onsite Provider. Notify the people who can act immediately where the Incident is occurring.
- Document and report after the situation is stable. Preserve useful evidence and notify DPTT for appropriate coordination assistance.
Life and safety come before photographs, paperwork, refunds, missing property, booking disputes, or non-emergency communication.
7. Phase One: Secure Immediate Safety
When an Emergency begins, the first priority is to prevent further harm.
Depending on the circumstances, this may mean: stopping the activity; leaving the water; moving away from traffic; moving away from fire or smoke; moving to higher ground; seeking shelter; stopping an unsafe Vehicle; remaining aboard a Vessel when instructed; putting on a life jacket; following evacuation instructions; moving toward security personnel; staying with the group; accounting for children and dependents; or taking another reasonable action necessary to reduce immediate danger.
8. Do Not Worsen the Emergency
Clients should avoid unnecessary actions that create additional danger.
Examples include: entering dangerous water to recover personal property; attempting an untrained rescue that creates another victim; standing in active traffic lanes; continuing to drive a seriously damaged Vehicle; crossing floodwater of uncertain depth or current; confronting an aggressive individual unnecessarily; ignoring Captain, Crew, Driver, guide, or authority instructions; continuing an activity merely to avoid losing money; or delaying urgent medical care to document the scene.
9. Phase Two: Contact the People Who Can Respond Immediately
Once immediate safety measures are underway, notify the appropriate onsite Provider and competent responders.
The correct contact depends on the Incident.
10. Medical Emergency
For a serious injury or illness: alert the onsite Provider, guide, Driver, Captain, Crew, accommodation staff, or other responsible personnel immediately; request medical or emergency assistance; contact appropriate local emergency responders; use prescribed personal emergency medication where appropriate; provide truthful medical information to responders; and do not delay appropriate medical assessment merely to continue the itinerary.
11. Serious Symptoms Should Be Treated Seriously
Prompt professional medical attention should be sought for serious or worsening symptoms, which may include: difficulty breathing; severe allergic reaction; chest pain; loss of consciousness; suspected stroke; severe bleeding; suspected fracture; severe head injury; seizure; near drowning; severe dehydration; heat stroke; significant burns; severe abdominal symptoms; or other circumstances reasonably requiring urgent medical evaluation.
This Guide does not provide medical diagnosis or treatment instructions.
12. Do Not Delay Treatment for Documentation
If medical attention is reasonably required, treatment takes priority over: photographs; videos; collecting witness statements; searching for missing property; messaging DPTT; arguing about responsibility; obtaining a refund decision; or completing paperwork.
13. Personal Emergency Medication
If a Client has prescribed emergency medication, the Client should use it in accordance with the Client’s medical instructions.
Examples may include prescribed: inhalers; epinephrine auto-injectors; diabetes medication; seizure medication; or other personal emergency medication.
14. Medical Information
Where relevant to emergency care, provide accurate information concerning: known medical conditions; allergies; medications; recent surgery; pregnancy; previous relevant medical history; and other information reasonably requested by medical responders.
15. Children and Dependents During a Medical Emergency
Parents, guardians, and responsible accompanying adults remain responsible for ensuring that minors and dependents receive appropriate and timely assistance.
Guardians should keep necessary: identification; medication; medical information; emergency contacts; and other important information reasonably accessible during travel.
16. Water Distress and Drowning Risk
If a person is struggling in water: alert the Captain, Crew, guide, lifeguard, or responsible Provider immediately; use available flotation assistance where appropriate; follow established rescue instructions; and contact appropriate emergency responders as necessary.
Do not attempt a rescue that places you at serious risk if trained assistance or safer rescue methods are available.
17. Sea Incidents
During an Emergency involving a boat or Vessel, Clients must promptly follow the instructions of the Captain and Crew.
Examples of marine Emergencies or significant Incidents include: sudden severe weather; rough seas; mechanical failure; collision; grounding; swamping; capsize risk; fire aboard; person overboard; medical Emergency; loss of navigation capability; unsafe landing conditions; or other maritime hazards.
18. Follow the Captain and Crew Immediately
During a marine Emergency, Clients should: follow Captain and Crew instructions without unnecessary delay; wear or secure life jackets when instructed; remain in the instructed location; avoid unnecessary movement; keep children and dependents close; remain calm where possible; avoid interfering with Vessel operation; and accept rerouting, sheltering, delayed travel, or early return where reasonably necessary.
19. Person-Overboard Situations
If a person falls overboard: alert the Captain or Crew immediately; point toward the person where useful; follow Crew instructions; do not jump into the water unless instructed or necessary under an established rescue procedure; and avoid actions that create additional victims.
20. Capsize or Abandon-Vessel Situations
In an extreme marine Emergency, Clients must follow the Captain, Crew, and competent authorities concerning evacuation or abandonment procedures.
The Client should not independently abandon a Vessel solely because conditions are uncomfortable where the Captain or Crew has instructed passengers to remain aboard.
21. Boat Transfer and Boat Rental Incidents
Incidents involving sea transportation or Boat Rental are also governed by the applicable:
22. Road Accidents During Vehicle-With-Driver Services
If a road Incident occurs while a Driver supplied by a Provider is operating the Vehicle: follow reasonable Driver safety instructions; move away from active traffic where safely possible; do not stand in blind curves or travel lanes; keep children and dependents supervised; seek medical attention where required; contact competent authorities where appropriate; avoid escalating conflict with other road users; and preserve useful information once the situation is stable.
23. Land Transfer and Car-With-Driver Incidents
Road transportation Incidents may also be governed by the applicable: Land Transfer Terms and Conditions (Car, Van, Tuktuk, E-Trike, Bicycle & E-Bike); Airport Transfer Terms and Conditions (Car, Van & Tuk-Tuk); Car Rental With Driver: Terms and Conditions; and Motorbike Rental With Driver: Terms and Conditions, where applicable.
24. Self-Drive Car Accidents
If an accident occurs while the Client is operating a self-drive car or other four-wheeled rental Vehicle, the Client should: stop as safely as reasonably possible; prioritize injuries and immediate safety; contact appropriate authorities where required; notify the Rental Provider promptly; follow lawful reporting procedures; preserve evidence when safe; avoid continuing to operate an unsafe Vehicle; and notify DPTT after stabilization if coordination assistance is requested.
The detailed rental requirements appear in the Self-Drive Car Rental: Terms and Conditions.
25. Self-Drive Motorbike Accidents
If an accident occurs during a self-drive Motorbike rental: move out of active traffic where possible; seek medical evaluation for significant injury; contact appropriate authorities where required; notify the Provider promptly; do not continue riding a materially damaged or unsafe Motorbike; preserve relevant photographs and information when safe; and follow the Provider’s lawful incident-reporting procedures.
The detailed requirements appear in the Self-Drive Motorbike Rental: Terms and Conditions.
26. Breakdowns
In the event of a Vehicle or Motorbike breakdown: move to a reasonably safe location where practicable; avoid standing in traffic; notify the Provider; follow Provider instructions; do not continue operating equipment where further use may worsen danger or damage; and contact authorities if the breakdown itself creates an immediate road hazard.
27. Flooding
If flooding affects a route: do not enter water of uncertain depth or current; follow Driver or authority instructions; use an alternative route where appropriate; move to higher or safer ground where necessary; avoid attempting to recover property from dangerous water; and do not pressure a Driver or Provider to proceed through an unsafe area.
28. Landslides, Falling Debris, and Road Closures
If a route is affected by a landslide, falling rocks, fallen trees, severe road damage, or an official road closure: do not approach an unstable area unnecessarily; follow authority and Provider instructions; accept reasonable rerouting or delay; stay away from active clearing operations; and do not attempt to pass a restricted area simply to maintain the original itinerary.
29. Motorbike-With-Driver Emergencies
If an Incident occurs while riding as a Motorbike Passenger: move out of traffic where possible; seek medical assistance where necessary; notify competent authorities where appropriate; preserve Driver/Rider and Motorbike information once safe; do not continue the ride if the Motorbike is materially damaged or unsafe; and notify the Provider and DPTT after immediate safety needs are addressed.
30. Airport Transfer Incidents
If an Airport Transfer is disrupted by an accident, breakdown, road closure, severe traffic, weather, or similar event: prioritize safety; communicate immediately with the Provider where possible; consider alternative transportation if reasonably available and necessary; notify the airline or other onward Provider where appropriate; retain relevant receipts and records; and do not compromise safety in an attempt to recover lost time.
31. Accommodation Emergencies
At a hotel, resort, guesthouse, or other accommodation, notify accommodation personnel immediately for matters such as: fire; smoke; medical Emergency; theft; security threats; assault; electrical hazards; serious water leaks; structural concerns; missing persons; or another urgent onsite problem.
Follow evacuation and security procedures communicated by accommodation staff or authorities.
32. Fire or Smoke
If a fire or significant smoke condition occurs: move away from the hazard; alert appropriate onsite staff; contact competent emergency responders; follow evacuation instructions; do not re-enter an unsafe area to retrieve property; and assist minors or dependents under your supervision where safe to do so.
33. Missing Person or Group Separation
If a traveler becomes missing or separated: notify the responsible guide, Crew, Driver, Provider, accommodation, or authority promptly; provide the person’s name; provide a physical description; provide clothing description; provide the last known location and time; provide the missing person’s contact number; identify relevant medical or mobility concerns; keep one central meeting or rendezvous location where instructed; and follow organized search instructions.
34. Avoid Uncoordinated Search Efforts
Unless instructed by the Provider or competent authorities, Clients should avoid dividing into multiple unsupervised search groups in unfamiliar or hazardous terrain.
Uncoordinated searching may: create additional missing persons; make headcounts difficult; interfere with organized search operations; increase exposure to terrain or weather hazards; and delay communication.
35. Minors and Separation Prevention
Parents and guardians must closely supervise minors throughout travel.
In crowded terminals, beaches, ports, attractions, or unfamiliar areas, guardians should establish: a meeting point; basic contact information; clear supervision arrangements; and other age-appropriate precautions.
36. Theft or Loss of Property
If property is lost or stolen: first ensure personal safety; notify the relevant Provider, accommodation, Driver, Crew, or establishment; contact authorities where appropriate; prepare a list of missing items; preserve receipts, serial numbers, photographs, or other ownership evidence where available; report stolen payment cards promptly to the issuer; and secure compromised online accounts or devices where necessary.
37. Lost Passport or Identification
If important identification is lost or stolen: report the loss to the appropriate authority where required; secure any remaining identification; contact the relevant issuing authority or consular office where necessary; notify affected transportation or accommodation Providers if the document is required for continued travel; and retain copies of incident reports or reference numbers.
38. Harassment, Assault, or Threatening Behavior
If the Client experiences harassment, assault, threats, stalking, or another security concern: move to a safer location; stay near trusted people, staff, or security personnel; contact competent authorities where appropriate; avoid unnecessary physical confrontation; preserve relevant messages or evidence; and notify the applicable Provider or accommodation where the Incident occurred.
39. Do Not Escalate Dangerous Confrontations
Personal safety should take priority over: arguing about responsibility; recovering minor property; filming an aggressive individual at close range; physically confronting a suspected offender; or attempting to enforce a booking right in a manner that creates immediate danger.
40. Suspicious Messages, Payment Fraud, and Account Security
DPTT will not require Clients to provide passwords, one-time passwords, PINs, or private banking credentials through ordinary travel-coordination messages.
If you receive suspicious communication claiming to represent DPTT: do not provide passwords or OTPs; do not click suspicious payment links; verify the request through an existing Official Channel; preserve screenshots where useful; and report the suspicious communication to DPTT after securing your account or payment method.
41. Food-Related Illness
If a Client becomes ill after consuming food: seek medical attention where symptoms are severe or persistent; inform the applicable Provider or accommodation; retain relevant receipts or meal details where practical; identify what was consumed as accurately as possible; and do not delay appropriate medical care solely to obtain documentation.
42. Severe Allergic Reactions
A severe allergic reaction may require immediate medical attention.
The Client should: use prescribed emergency medication as directed; alert the Provider and companions; contact appropriate medical responders; provide known allergy information; and avoid delaying treatment to determine responsibility for the exposure.
43. Severe Weather and Natural Events
Travel may be disrupted by: typhoons; storms; heavy rain; strong winds; rough seas; flooding; landslides; earthquakes; tsunami warnings; fires; extreme heat; falling trees or debris; or other natural events.
Clients must follow lawful instructions issued by Providers and competent authorities.
44. Government or Authority Restrictions
An Incident may arise from or be affected by: port closure; Coast Guard restrictions; road closure; airport restrictions; protected-area closure; environmental restrictions; security checkpoints; evacuation orders; public-health requirements; local government directives; or other official action.
Such lawful requirements take priority over the planned itinerary.
45. Provider Safety Decisions Must Be Respected
A Provider may reasonably: stop an activity; delay departure; change a route; cancel a stop; return early; seek shelter; change a Vehicle or Vessel; change a meeting point; suspend swimming or snorkeling; refuse an unsafe road; restrict participation; or take other reasonable safety measures.
A safety-related change should not be treated as a reason to pressure Provider personnel to continue contrary to their reasonable operational judgment.
46. Group Leaders and Lead Bookers During Incidents
A lead booker or group coordinator should assist, where reasonably possible, by: helping account for group members; communicating factual information; identifying minors, elderly travelers, or persons needing assistance; providing available booking information; avoiding conflicting instructions; and cooperating with the Provider and authorities.
47. Clients With Mobility, Medical, or Accessibility Needs
During an Emergency, persons with disabilities, mobility limitations, significant medical conditions, or other special needs may require additional assistance.
Where reasonably possible, the Client or companion should communicate those needs to: responders; Provider personnel; Drivers; Captain or Crew; guides; accommodation personnel; or other persons coordinating evacuation or medical response.
48. Communication Failures
Mobile signal, internet access, electricity, or charging capability may fail during an Incident.
Clients should, where practical: conserve battery; keep important telephone numbers accessible offline; use local Provider communications where available; remain at the designated safe location; avoid unnecessary calls that interfere with emergency coordination; and follow onsite instructions if DPTT cannot immediately be reached.
49. Phase Three: Document Only After Safety Is Stable
Once immediate safety needs have been addressed, documentation may help clarify facts and support: Provider investigations; authority reports; medical claims; insurance claims; damage assessment; refund or rebooking review; payment disputes; legal claims; and DPTT coordination.
50. Record the Time and Location
Where possible, record: approximate date and time; location; landmark; road, beach, island, accommodation, terminal, or attraction name; location pin where available; and other information that helps identify where the Incident occurred.
51. Record What Happened Factually
Prepare a concise factual description covering: what occurred; when it occurred; where it occurred; what happened immediately beforehand; what actions were taken; who responded; and the known result.
Where the facts remain uncertain, distinguish clearly between what you personally observed and what another person told you.
52. Record Relevant People and Provider Information
Where safe and appropriate, record information such as: Provider name; Driver/Rider name; Captain or Crew information; guide name; Vehicle plate number; Motorbike plate number; Vessel name or identifying information; accommodation name; other persons involved; and relevant contact details.
53. Photographs and Videos
Where lawful and safe, photographs or video may document: Vehicle or Vessel damage; road conditions; weather conditions; property damage; hazards; location; rental condition; lost-property circumstances; or other relevant physical facts.
Never place yourself or another person at additional risk merely to obtain photographs or video.
54. Witness Information
Where appropriate and where the witness voluntarily agrees, obtain: name; contact information; and a brief indication of what the witness observed.
55. Official Reports
Where an Incident is formally reported, preserve copies or reference information concerning: police reports; barangay reports; Coast Guard or port reports; Provider incident reports; accommodation security reports; medical reports; hospital records; insurance reports; towing or repair reports; and other official or Provider documentation.
56. Medical Records and Receipts
Clients seeking reimbursement or making an insurance or liability claim should preserve relevant: medical certificates; hospital or clinic records; prescriptions; pharmacy receipts; transportation receipts; diagnostic records; billing statements; and other reasonably relevant documentation.
57. Preserve Original Booking Records
Clients should retain: Booking Confirmations; receipts; payment references; emails; messages; Provider instructions; location pins; Rental Agreements; waivers; manifest information; and other records relevant to the Service.
58. Do Not Alter Evidence
Where documentation may become relevant to a dispute, claim, accident investigation, insurance matter, or official report, preserve it in its original form where reasonably possible.
Avoid intentionally: altering timestamps; editing material details; deleting relevant messages; changing photographs in a misleading manner; or creating false or inaccurate records.
59. Privacy During Incident Documentation
Clients should respect privacy and applicable law when recording or sharing incident information.
Particular care should be taken with: medical information; identification documents; children; injured persons; banking information; passport details; contact information; and other sensitive personal data.
DPTT’s handling of personal information is governed by the Privacy & Personal Data Policy.
60. Report First Through the Appropriate Operational Channel
For immediate operational action, notify the party capable of responding onsite.
Depending on the situation, this may be: Captain or Crew; Driver/Rider; tour guide; rental Provider; accommodation personnel; activity Provider; terminal or port personnel; security personnel; police; medical responders; Coast Guard or other maritime authority; or another competent authority.
61. Notify DPTT After Immediate Safety Needs Are Addressed
Once the immediate situation is reasonably stable, the Client may notify DPTT through an Official Channel.
Useful information includes: booking name; Booking Confirmation; Service involved; Provider involved; date and time; location; brief factual description; whether anyone is injured; whether authorities have been contacted; whether the Provider has been informed; what immediate assistance is still needed; and available supporting records.
62. DPTT’s Role After an Incident
DPTT may, where reasonably appropriate and practicable: relay communications; provide Agency-held booking records; help identify the responsible Provider; request Provider clarification; forward Client documents; communicate Provider responses; assist with rebooking options; assist with available replacement transportation; provide booking-related information to authorities where lawfully appropriate; assist with refund or cancellation review; and provide other reasonable coordination assistance.
63. DPTT Assistance Does Not Replace Emergency Responders
DPTT coordination assistance does not guarantee: immediate rescue; medical treatment; ambulance availability; Coast Guard response; police response; replacement transportation; Provider admission of responsibility; insurance payment; refund; compensation; or another particular outcome.
64. Provider-Controlled Incident Matters
Where an Incident principally concerns operations controlled by an independent Provider, that Provider may be required to investigate and respond under its procedures and applicable law.
This may include: Vehicle operation; Vessel operation; Driver conduct; Captain or Crew conduct; Provider equipment; maintenance; accommodation operations; food preparation; activity supervision; rental condition; Provider safety procedures; Provider insurance; or other Provider-controlled matters.
65. Service Disruption After an Incident
An Incident may make it unsafe, unlawful, impractical, or impossible to continue the original Service.
Depending on circumstances, the Provider or DPTT may coordinate: early termination; return to the starting point; alternative transportation; alternative route; replacement Vehicle or Vessel; rescheduling; different accommodation; another Provider; medical transportation; temporary suspension; or another reasonable arrangement.
66. Safety Takes Priority Over Completing the Itinerary
A tour, transfer, rental, activity, or package component should not continue merely to avoid inconvenience, delay, cancellation, or financial loss where continuing would create an unreasonable safety or legal risk.
67. Refund and Rescheduling Consequences
If an Emergency or Incident causes cancellation, interruption, or modification of a Service, any refund, credit, rescheduling, or replacement entitlement is determined by: the Booking Cancellation, Rescheduling & Refund Policy; applicable Provider rules; the cause of the Incident; amounts already committed; Services already performed; Force Majeure provisions; Service-Specific Terms; and applicable law.
68. Bookings Made Within Three Days Are Non-Refundable
A booking first made within three (3) calendar days of the scheduled Service date is non-refundable from the time the booking is confirmed.
This rule remains subject to rights that applicable law does not permit the parties to exclude.
69. No Prorated Refund for Certain Skipped Land or Sea Destinations
No prorated or proportional refund is due merely because a land-tour or sea-tour destination, attraction, route, stop, or activity is skipped, shortened, reordered, replaced, or made unavailable because of:safety considerations;weather;sea conditions;road conditions;traffic;flooding or landslides;government or authority directives;environmental restrictions;protected-area restrictions;site closures;mechanical circumstances;emergency conditions; or the Provider/operator’s reasonable operational or safety discretion.
70. Missed Flights, Ferries, Reservations, and Appointments
An Emergency or Incident may cause missed onward arrangements.
Clients should take reasonable steps, where possible, to notify affected: airlines; ferry operators; hotels; tour Providers; transport Providers; employers; event organizers; or other relevant parties.
DPTT’s applicable liability limitations concerning missed connections and consequential loss remain subject to the controlling Waiver and Liability Disclaimer.
71. Emergency Expenses
An Incident may generate unexpected personal expenses, including: medical treatment; medication; emergency transportation; rescue or evacuation; additional accommodation; alternative transportation; new tickets; meals; communication costs; towing; repairs; replacement documents; or other emergency-related expenses.
Responsibility for those expenses depends on the circumstances, Provider terms, applicable insurance, and applicable law.
72. Personal Travel Insurance
Clients are encouraged to consider suitable personal travel insurance before travel.
Depending on the policy, insurance may provide protection concerning: medical expenses; accidents; emergency evacuation; trip interruption; trip cancellation; baggage; theft; missed connections; rental incidents; or other travel risks.
73. Provider or Third-Party Insurance
If a Provider states that insurance exists, the Client should understand that coverage may remain subject to: policy limits; exclusions; deductibles; eligibility requirements; reporting deadlines; official-report requirements; documentation requirements; covered activities; geographic limits; and insurer approval.
DPTT does not guarantee the existence, scope, adequacy, continuing validity, or outcome of independent Provider insurance unless expressly verified and confirmed in writing.
74. Reporting to an Insurer
If the Client intends to make an insurance claim, the Client should review applicable policy requirements as soon as reasonably possible after urgent safety needs have been addressed.
Useful records may include: medical records; police or authority reports; Provider reports; Booking Confirmations; receipts; photos; videos; witness information; and other documents required by the insurer.
75. Public Statements and Social Media
Clients remain free to exercise lawful rights concerning complaints and communications.
However, during an unfolding Emergency or Incident, the Client is encouraged to prioritize: safety; medical assistance; official reporting; Provider notification; preservation of evidence; and accurate factual information before making public statements that may rely on incomplete or unverified facts.
76. Avoid Speculation in Formal Incident Reports
When preparing an official report, complaint, or insurance claim, distinguish between: facts personally observed; information received from others; assumptions; opinions; and matters still under investigation.
Accurate factual reporting helps all parties assess the Incident fairly.
77. Pre-Travel Preparation Remains Important
Many emergency consequences can be reduced through appropriate preparation.
Clients should review the Pre-Travel Client Responsibilities & Readiness Guide before departure.
78. On-Tour Conduct Remains Important
Client responsibilities continue after travel begins.
Clients should review and follow the Travel & On-Tour Client Responsibilities & Safety Rules concerning safety, cooperation, environmental conduct, Provider instructions, personal belongings, and appropriate behavior while participating in Services.
79. Advance Booking Reconfirmation
Clients with advance bookings must reconfirm with D’Palawan Travel and Tours on the day before the scheduled Service.
Day-before reconfirmation helps Clients receive updated information concerning: weather; sea conditions; road conditions; meeting points; pickup arrangements; Provider assignments; Vehicle or Vessel changes; government restrictions; manifest requirements; protected-area restrictions; and other operational matters that may reduce avoidable incidents or miscoordination.
80. Controlling DPTT Liability Framework
This Emergency & Incident Response Guide does not establish a separate competing numerical liability cap.
Where a claim directly concerns alleged primary liability of D’Palawan Travel and Tours itself, the controlling liability provisions are contained in the Tours, Travel Packages, and Service Waiver and Liability Disclaimer.
If a competent court determines D’Palawan Travel and Tours itself to be primarily liable, DPTT’s maximum aggregate monetary liability is limited, to the fullest extent permitted by applicable law, to two (2) times the Cash Received by DPTT from the Client for the specific booking or transaction giving rise to the claim.
The definition and calculation of Cash Received, aggregation of related claims, and other conditions governing that limitation are contained in the controlling Waiver and Liability Disclaimer.
81. Consequential, Missed-Income, and Opportunity Losses
To the fullest extent permitted by applicable law, DPTT shall not be liable for consequential, indirect, incidental, special, exemplary, or punitive losses.
This includes, where legally excludable: missed income; lost wages; lost earnings; lost profits; lost business; lost opportunities; opportunity costs; business interruption; missed work; missed flights or ferries; missed appointments or reservations; additional personal travel expenses; and similar consequential economic losses.
The complete controlling provision appears in the Tours, Travel Packages, and Service Waiver and Liability Disclaimer.
82. Limitation Relating to Independent Provider Emergencies
To the fullest extent permitted by applicable law, DPTT shall not be responsible for injury, illness, death, property damage, loss, theft, delay, cancellation, service interruption, or other damage caused by the independent acts, omissions, negligence, misconduct, operational decisions, equipment, or emergency response of a Provider or unrelated third party where the matter is outside DPTT’s reasonable control.
This provision does not exclude any legal responsibility that applicable law places directly and non-waivably upon DPTT.
83. Client Responsibility for Unsafe or Unlawful Conduct
A Client remains responsible for consequences arising from the Client’s own: illegal conduct; intentional misconduct; reckless behavior; refusal to follow material safety instructions; interference with Drivers, Captains, Crew, guides, or responders; operation of a rental Vehicle while impaired; entry into prohibited areas; environmental violations; possession of prohibited property; or other conduct materially contributing to an Incident.
84. Agency Interpretation and Clarification
This Guide forms part of DPTT’s broader legal, booking, operational, safety, and policy framework.
If an Agency provision appears unclear, incomplete, ambiguous, or potentially inconsistent, the Client should request clarification before payment or participation where reasonably possible.
To the fullest extent permitted by applicable law, D’Palawan Travel and Tours reserves the exclusive right to interpret, clarify, administer, and apply its own policies, procedures, company processes, booking conditions, rules, and terms, including determining which DPTT provision applies to a particular booking or Incident.
This right does not authorize DPTT to override mandatory provisions of Philippine law.
85. Direct Resolution of Complaints and Disputes
Emergency response always takes priority over dispute procedures.
After immediate safety and medical needs are addressed, any complaint, claim, disagreement, or dispute involving D’Palawan Travel and Tours should first be submitted directly to DPTT in writing through an Official Channel.
The Client should provide reasonably available supporting information, including where relevant: Booking Confirmation; payment records; incident description; date and location; Provider information; authority reports; medical records; photographs; videos; witness information; receipts; Provider communications; the remedy requested; and other reasonably relevant records.
The Client and DPTT shall first attempt in good faith to resolve the matter directly for at least thirty (30) days from written notice of the dispute.
86. Governing Law and Exclusive Venue
This Emergency & Incident Response Guide and disputes arising from or relating to DPTT bookings and Services are governed by the laws of the Republic of the Philippines.
If a dispute involving D’Palawan Travel and Tours remains unresolved after the required 30-day direct-resolution period, then, to the fullest extent permitted by applicable law, any court action arising from or relating to the dispute may only be filed before the proper courts of Puerto Princesa City, Palawan, Philippines.
The parties agree to such venue subject to any jurisdiction or venue requirement that applicable law makes mandatory and non-waivable.
87. Consumer Protection and Non-Waivable Rights
Nothing in this Guide is intended to unlawfully waive, exclude, limit, or restrict any right, legal responsibility, or remedy that applicable Philippine law does not permit the parties to waive or limit.
If a provision exceeds what applicable law permits, it shall apply only to the maximum lawful extent while the remaining provisions continue in effect.
88. Severability
If a competent authority determines that a provision of this Guide is invalid, unlawful, or unenforceable, that provision shall be limited or separated only to the extent necessary.
The remaining provisions shall continue to operate to the fullest extent permitted by law.
89. No Waiver by Assistance or Goodwill Response
If DPTT assists after an Incident by arranging communications, contacting a Provider, assisting with rebooking, providing booking records, facilitating replacement transport, or providing another goodwill accommodation, such assistance does not: constitute an admission of liability; create an insurance obligation; guarantee reimbursement; waive applicable terms; create a precedent; or automatically require the same accommodation in another case.
90. Updates to This Emergency & Incident Response Guide
DPTT may revise this Guide when reasonably necessary because of changes in: Services; Provider arrangements; safety practices; emergency procedures; travel conditions; booking procedures; technology; government requirements; transportation practices; or other relevant circumstances.
The current version will be published at:
https://bookwithoutcreditcard.com/emergencyincidentresponseguide
Updates generally apply to future bookings and subsequent use while existing transactions remain subject to the terms and mandatory laws legally applicable to them.
91. Complete D’Palawan Travel and Tours Policy Framework
This Emergency & Incident Response Guide should be read together with the other legal, booking, safety, and service-specific pages of D’Palawan Travel and Tours.
The other 19 pages are: About D’Palawan Travel and Tours: Travel Agency Services in Palawan; Website Terms of Use; Business, Affiliate & Third-Party Service Disclosure; General Travel, Website & Service Disclaimer; Booking Cancellation, Rescheduling & Refund Policy; Privacy & Personal Data Policy; Contact Us; Travel Booking & Service Terms and Conditions; Boat Transfer Terms and Conditions; Land Transfer Terms and Conditions (Car, Van, Tuktuk, E-Trike, Bicycle & E-Bike); Airport Transfer Terms and Conditions (Car, Van & Tuk-Tuk); Tours, Travel Packages, and Service Waiver and Liability Disclaimer; Boat Rental With Captain: Terms and Conditions; Car Rental With Driver: Terms and Conditions; Self-Drive Car Rental: Terms and Conditions; Self-Drive Motorbike Rental: Terms and Conditions; Motorbike Rental With Driver: Terms and Conditions; Pre-Travel Client Responsibilities & Readiness Guide; Travel & On-Tour Client Responsibilities & Safety Rules
Several policies may apply simultaneously to a particular Incident or booking and should be interpreted together.
92. Contact D’Palawan Travel and Tours After Immediate Safety Needs Are Addressed
For an active Emergency, contact the appropriate local responders and onsite Provider first.
Once the situation is reasonably stable, DPTT may be contacted for booking-related coordination and follow-up assistance.
D’Palawan Travel and Tours #3 San Vicente Public Market Poblacion, San Vicente, Palawan, Philippines
📞 +63 963 139 0000 Call, SMS, Viber, WhatsApp, WeChat, and Telegram
📧 dpalawantravelandtours@gmail.comContact Us
93. Emergency & Incident Response Acknowledgment
Client Acknowledgment: By booking, reserving, making a deposit, making partial or full payment, confirming, appearing at a meeting point, accepting pickup, boarding a Vehicle or Vessel, accepting possession of a rental Vehicle or Motorbike, checking into accommodation, participating in an activity, or otherwise availing a Service coordinated through D’Palawan Travel and Tours, the Client acknowledges that this Emergency & Incident Response Guide forms part of the applicable DPTT booking framework.
The Client acknowledges the core emergency sequence: secure immediate safety first; contact the appropriate responders and onsite Provider second; then document and report once the situation is reasonably stable.
The Client further acknowledges that DPTT’s ordinary communication channels are not emergency dispatch systems; advance bookings must be reconfirmed on the day before the Service; bookings first made within three calendar days of the Service are non-refundable; and no prorated refund is due merely because land or sea destinations are skipped or modified because of safety, weather, road or sea conditions, government or authority directives, environmental restrictions, emergencies, or reasonable Provider/operator discretion.
Where DPTT itself is determined primarily liable by a competent court, the controlling liability limitation is contained in the Tours, Travel Packages, and Service Waiver and Liability Disclaimer.
If anything concerning this Guide is unclear, request clarification before travel where reasonably possible. If you disagree with an applicable provision, do not proceed with the Service.
UPDATED: October 9, 2026 (Philippines)
