D’Palawan Travel and Tours (“DPTT,” the “Agency,” “we,” “us,” or “our”) provides this Pre-Travel Client Responsibilities & Readiness Guide (or simply Pre-Travel Client Responsibilities) page to help Clients prepare properly before tours, transfers, rentals, accommodations, activities, and other travel Services coordinated through the Agency.
Proper preparation helps reduce preventable: delays; missed departures; miscommunication; booking disputes; health and safety concerns; manifest or identification problems; baggage issues; transportation problems; refund disputes; and other avoidable travel difficulties.
This is especially important in Palawan and other island, coastal, rural, and remote destinations where: weather can change quickly; sea conditions can change independently of land weather; road access may be affected by rain, flooding, landslides, construction, or traffic; mobile and internet connectivity may be intermittent; transportation availability can be limited; government and protected-area rules may change; Provider schedules may depend on real-time operational conditions; and medical, rescue, towing, repair, or other support may be farther away than in major urban areas.
This page is a required part of DPTT’s booking and travel framework and should be reviewed before your Service begins.
If anything concerning your booking is unclear, contact D’Palawan Travel and Tours before making payment and again before travel where necessary.
If you disagree with an applicable provision, do not proceed with the booking or Service.
1. Who These Responsibilities Apply To
These responsibilities apply broadly to Clients participating in Services coordinated through DPTT, including, where applicable: island hopping; boat tours; boat rentals; boat transfers; river tours; firefly watching; swimming; snorkeling; diving-related arrangements; beach activities; land tours; city and countryside tours; hiking and trekking; cave visits; nature and wildlife activities; airport transfers; land transfers; car and van transportation; tuktuk/tuk-tuk transportation; Motorbike Services; Car Rental (With Driver); Car Rental (Self-Drive); Motorbike Rental (Self-Drive); Motorbike Rental (With Driver); hotel, resort, guesthouse, and lodging arrangements; meals or food arrangements included in packages; protected-area visits; permit-related activities; and other tourism-related Services coordinated through DPTT.
2. These Responsibilities Supplement Service-Specific Terms
This page does not replace Service-Specific Terms.
Instead, it explains the Client’s practical responsibilities before the Service begins.
Depending on the booking, additional terms may apply concerning: boat transportation; land transportation; airport transportation; boat rentals; car rentals; Motorbike rentals; self-drive responsibilities; Provider rules; refunds; liability; emergencies; and on-tour conduct.
3. Acceptance of DPTT’s Terms and Policies
Booking, reserving, paying for, confirming, accepting pickup, appearing at a meeting point, boarding a Vehicle or Vessel, accepting possession of a rental unit, checking into accommodation, participating in an activity, or otherwise availing a Service coordinated through D’Palawan Travel and Tours constitutes acceptance of the applicable DPTT terms, policies, procedures, company processes, Provider requirements, safety rules, and regulations.
This includes these Pre-Travel Client Responsibilities.
If anything is unclear, the Client must seek clarification before payment or participation where the matter is material to the booking.
4. Review Your Booking Before Travel
Before departure, the Client should review the Booking Confirmation and verify, as applicable: Client or lead Passenger name; Service date; number of travelers; pickup location; meeting point; pickup or departure time; destination; itinerary; included Services; excluded items; Provider requirements; payment status; balance due; identification requirements; manifest requirements; baggage restrictions; rental requirements where applicable; special requests already confirmed; and other material booking conditions.
5. Day-Before Reconfirmation Is Required
Clients with advance bookings must contact D’Palawan Travel and Tours on the day before the scheduled tour or Service to ensure that the booking has been properly acknowledged and to obtain the latest available operational information.
This requirement applies, where relevant, to: tours; travel packages; Boat Transfers; Land Transfers; Airport Transfers; Boat Rentals; Car Rentals; Motorbike Rentals; Vehicle-with-driver arrangements; self-drive rentals; activities; scheduled pickups; and other advance reservations.
6. Why Day-Before Reconfirmation Matters
Reconfirmation is necessary because operational circumstances may change shortly before travel.
Possible changes include: pickup or meeting point; departure time or window; Provider assignment; Vehicle or Vessel assignment; Driver or Captain assignment; route; weather-related instructions; sea conditions; road access; manifest requirements; government or port requirements; protected-area restrictions; local opening or closing times; flight or ferry circumstances; activity feasibility; and other operational information.
7. Keep Your Contact Information Active
The Client must provide a working contact method and should remain reasonably reachable before and during scheduled coordination periods.
Depending on the booking, DPTT may communicate through: phone call; SMS; Viber; WhatsApp; WeChat; Telegram; Messenger; email; or another confirmed communication channel.
The Client should monitor messages particularly: the day before travel; the morning of departure; before pickup; before boarding; during significant weather changes; and when a Provider or authority-related change is reasonably possible.
8. Mobile Signal May Be Limited
Some locations may have limited or intermittent mobile or internet connectivity.
The Client should therefore consider: saving Booking Confirmations offline; taking screenshots of important instructions; saving contact numbers; saving location pins; carrying required identification physically; keeping important documents available offline; and communicating important changes before entering areas with weak signal.
9. Provide Accurate Personal Information
The Client is responsible for providing accurate information required for the booking.
Depending on the Service, this may include: full legal name; Passenger count; age; date of birth; nationality; gender where specifically required; identification information; flight information; hotel information; pickup location; contact number; driver-license information; permit information; manifest details; and other information reasonably necessary for the Service.
10. Check Names and Manifest Information Carefully
Before submitting names or Passenger details, check for: misspellings; wrong Passenger count; missing travelers; incorrect ages; incorrect dates of birth; incorrect nationality information; inconsistent identification details; and other errors.
Incorrect, incomplete, inconsistent, or late information may result in: delays; manifest correction; permit problems; denied boarding; denied participation; penalties; additional charges; or inability to provide the Service.
11. Group Booking Responsibility
If one Client books for a family, company, organization, or group, the booking Client should ensure that group members receive material information concerning: meeting times; pickup points; safety rules; required identification; manifest requirements; activity requirements; baggage limits; Provider instructions; refund conditions; these Pre-Travel Client Responsibilities; and other applicable terms.
Each traveler remains responsible for personal conduct, safety compliance, medical readiness, and observance of applicable rules.
12. Bring Required Identification
Clients must bring required valid identification where applicable.
Identification may be required by: airports; ports; Boat Providers; transport Providers; accommodations; protected areas; rental Providers; government offices; law-enforcement personnel; or other competent authorities.
Failure to present required identification may result in denied boarding, denied rental, delayed Service, or other Provider or authority action.
13. Verify Travel Documents
The Client remains responsible for ensuring possession and validity of travel documents applicable to the trip.
Depending on individual circumstances, these may include: passport; visa; government-issued identification; driver’s license; international driving documents where legally required; flight or ferry tickets; booking confirmations; permits; medical documents; insurance information; and other required travel records.
14. Client Responsibility for Legal Compliance
Clients must comply with applicable laws, government requirements, and lawful Provider rules.
These may include: traffic laws; port rules; Philippine Coast Guard requirements; airport and terminal rules; protected-area regulations; environmental requirements; local government ordinances; manifest procedures; rental eligibility requirements; helmet and seatbelt rules; capacity limitations; security procedures; and other lawful requirements.
15. Medical Readiness
The Client is responsible for considering whether the planned Services and activities are appropriate considering personal health and physical condition.
Relevant conditions may include: asthma; heart conditions; high blood pressure; respiratory conditions; pregnancy; recent surgery; seizure disorders; mobility limitations; severe motion sickness; balance difficulties; heat sensitivity; severe allergies; panic or anxiety relating to open water or enclosed spaces; conditions aggravated by physical exertion; or other circumstances capable of affecting safe participation.
16. Seek Medical Advice Where Appropriate
Where a medical condition may materially affect participation, the Client should seek appropriate advice from a qualified medical professional before travel.
DPTT does not provide medical diagnosis, medical clearance, or individualized medical advice.
17. Bring Essential Medication and Medical Supplies
Clients are responsible for bringing necessary personal medications and medical supplies.
Examples may include: prescription medication; inhalers; allergy medication; epinephrine auto-injectors where prescribed; diabetes supplies; motion-sickness medication; personal first-aid items; medical devices; and other individually necessary supplies.
Remote destinations may have limited access to pharmacies, clinics, or replacement medications.
18. Keep Important Medication Accessible
Medication that may be required during travel should not be placed where it cannot reasonably be accessed.
For sea travel or wet environments, important medication should be protected from water.
19. Disclose Material Special Requirements in Advance
If reasonably necessary for safe or practical coordination, Clients should disclose special requirements before travel.
Examples may include: mobility limitations; wheelchair or accessibility needs; serious allergies; significant dietary restrictions; pregnancy; severe motion sickness; difficulty boarding boats; very young children; elderly travelers needing assistance; large or unusual baggage; medical equipment; or other material needs.
Advance disclosure does not guarantee that every requested accommodation can be provided, particularly in remote areas or where independent Providers have operational limitations.
20. Minors and Dependents
Parents, guardians, and responsible accompanying adults remain responsible for: supervision of minors; assessing suitability of activities; ensuring required safety equipment is used; ensuring compliance with Provider rules; carrying necessary documents; monitoring children near water, roads, Vehicles, Vessels, and heights; and making appropriate decisions when conditions change.
21. Plan Realistic Travel Schedules
Travelers should avoid unnecessarily tight connections between Services.
Potential causes of delay include: traffic; road construction; checkpoints; flooding; landslides; weather; rough seas; port holds; government restrictions; Provider delays; mechanical problems; remote-area travel; boarding procedures; manifest processing; and other operational circumstances.
22. Land-Travel Connection Buffer
Where a land transfer connects with an important flight, ferry, tour, appointment, or other fixed commitment, Clients should allow substantial additional time.
Consistent with DPTT’s transport framework, at least three (3) additional hours of buffer is recommended for significant land-based connections.
This is a planning recommendation and not a guarantee that three hours will always be sufficient.
23. Sea-Travel Connection Buffer
Where a Boat Transfer or other sea journey connects with a flight, ferry, tour, accommodation deadline, appointment, or other important commitment, Clients should allow additional time.
Consistent with DPTT’s sea-transfer framework, at least four (4) additional hours of buffer is recommended for significant sea-based connections.
This is a minimum planning recommendation and not a guarantee that four hours will always be sufficient.
24. Consider Longer Buffers When Appropriate
Additional buffer should be considered where travel involves: remote locations; rainy-season conditions; multiple transportation segments; long-distance road travel; boat travel; weather-sensitive activities; important international or domestic flights; limited alternative transportation; or other circumstances where missing the connection would have significant consequences.
25. Meeting Points and Cutoff Times
Clients must observe confirmed: pickup times; meeting times; boarding times; check-in times; rental handover times; activity cutoffs; terminal requirements; and Provider waiting-time rules.
Late arrival may result in: reduced waiting time; additional charges; missed departure; lost reserved capacity; no-show classification; or other consequences under Provider rules and the Refund Policy.
26. Payment Responsibilities
Clients should follow payment instructions supplied through authorized channels.
The Client should: verify the payment instructions; send payment only through the instructed method; retain proof of payment; retain the reference number; send proof when requested; verify that payment has been acknowledged; and keep relevant records until the booking has been completed.
27. An Inquiry Is Not a Confirmed Booking
An inquiry, quotation, availability request, draft itinerary, or payment instruction does not by itself guarantee that a Service has been reserved.
The Client should ensure that the booking is affirmatively acknowledged or confirmed through the applicable process.
28. Bookings Made Within Three Days Are Non-Refundable
Any booking first made within three (3) calendar days of the scheduled Service date is non-refundable from the time the booking is confirmed.
This applies subject to rights and remedies that applicable law does not permit the parties to exclude.
Clients making short-notice bookings should ensure that: travel dates are final; Passenger details are correct; required documents are available; the group is ready to travel; medical and safety concerns have been considered; and the booking is suitable before payment is made.
29. Review the Refund Policy Before Payment
Cancellations, no-shows, reductions in group size, Client-requested changes, rescheduling, Provider cancellations, Force Majeure, refunds, credits, and related matters are governed by the Booking Cancellation, Rescheduling & Refund Policy and applicable Provider terms.
The Client should read the Refund Policy before committing funds.
30. No Prorated Refund for Certain Skipped Land or Sea Destinations
No prorated or proportional refund is due merely because a land-tour or sea-tour destination, attraction, stop, route, or activity is skipped, shortened, reordered, replaced, or made unavailable because of:safety considerations;weather;sea conditions;road conditions;traffic;flooding or landslides;government or authority directives;environmental restrictions;protected-area rules;site closures;mechanical circumstances;emergency conditions; or the Provider/operator’s reasonable operational or safety discretion.
31. Prepare for Weather Changes
Clients should recognize that weather forecasts are useful but cannot guarantee actual conditions at every destination.
Travelers should be prepared for: rain; sun; heat; wind; sudden weather changes; rough seas; wet roads; mud; flooding; poor visibility; and other changing environmental conditions.
32. Bring Appropriate Clothing and Protection
Depending on the itinerary, Clients should consider bringing: light clothing appropriate to climate; rain protection; swimwear; change of clothes; sun protection; hat or cap; appropriate footwear; insect protection; dry bags or waterproof pouches; personal drinking water where appropriate; and other activity-specific items.
33. Water Activities Require Honest Self-Assessment
Swimming, snorkeling, diving-related activities, lagoons, rivers, and other water activities involve real risks.
Clients should honestly assess: swimming ability; comfort in deep water; ability to use snorkeling equipment; panic risk; fitness; motion-sickness susceptibility; relevant medical conditions; and ability to follow safety instructions.
34. Tell the Provider if You Are Not a Confident Swimmer
A Client who is not a confident swimmer should disclose this before entering the water.
The Client should use flotation equipment when required or appropriate and must not overestimate personal swimming ability.
35. Water Safety Briefings
Clients must listen to applicable safety briefings before: swimming; snorkeling; diving-related activities; kayaking; boat boarding; river activities; or other relevant water activities.
If an instruction is not understood, the Client should ask for clarification before entering the water or beginning the activity.
36. Avoid Unsafe Water Behavior
Clients should not: dive headfirst into unknown water; swim outside designated or instructed areas; remove required flotation equipment; ignore current or wave warnings; touch or stand on coral; harass marine life; enter restricted areas; or participate in an activity contrary to safety instructions.
37. Personal Water-Activity Equipment
If the Client requires specialized personal equipment, the Client should arrange or confirm availability in advance.
Examples may include: prescription masks; particular fin sizes; special flotation equipment; personal snorkeling gear; reef-conscious sun protection; motion-sickness prevention; or other specialized items.
38. Boarding and Disembarking Boats
Boarding and disembarking can involve elevated slip-and-fall risk because of: waves; moving Vessels; wet steps; wet docks; ladders; ramps; uneven beaches; rocks; sand; shallow-water boarding; and changing tides.
39. Safe Boat Boarding Practices
Clients should: wait for Crew instructions; avoid rushing; use available hand support; accept reasonable Crew assistance when needed; keep hands free where practical; pass bags separately when appropriate; watch footing; supervise children; and disclose mobility limitations in advance.
40. Protect Electronics and Valuables Near Water
Clients should use reasonable precautions to protect: phones; cameras; passports; cash; identification; electronics; medication; and other water-sensitive or valuable property.
Water exposure, boat spray, rain, wet boarding, and beach landings are common features of island travel.
41. Sea Travel Preparation
Before a Boat Transfer, Boat Rental, or sea tour, Clients should verify: meeting point; boarding time; manifest information; required identification; Passenger count; baggage restrictions; weather-related instructions; life-jacket requirements; return-time or connection requirements; and other Provider instructions.
42. Sea Holds and Safety Restrictions Must Be Respected
A delay, route change, restricted stop, or cancellation arising from: rough seas; wind; waves; tides; visibility; port requirements; Coast Guard requirements; weather; protected-area restrictions; or Captain/Provider safety decisions must be respected.
The Client should not pressure a Captain, Crew, or Provider to proceed contrary to reasonable safety judgment or lawful authority requirements.
43. Land Tours and Outdoor Activities
Land tours, hiking, cave visits, viewpoints, waterfalls, and similar activities may involve: uneven ground; steep steps; narrow trails; slippery surfaces; rocks; mud; heat; sun; rain; insects; limited shade; remote access; and physical exertion.
44. Footwear and Hydration
Clients should use footwear appropriate to the planned activity and carry sufficient water where appropriate.
For hiking, cave visits, waterfalls, or uneven terrain, sandals or footwear suitable only for ordinary urban use may not always provide sufficient traction or protection.
45. Heat and Sun Preparation
Clients should prepare appropriately for tropical heat.
Reasonable precautions may include: hydration; sun protection; hat or cap; lightweight clothing; rest when needed; and monitoring symptoms of heat exhaustion.
46. Cave and Enclosed Natural Areas
Caves and similar environments may be: dark; humid; slippery; uneven; confined; wet; physically demanding; or subject to conservation restrictions.
Clients should follow guide and site rules and must not damage, remove, or disturb protected natural formations.
47. Wildlife and Nature Activities
Nature-based tourism requires responsible behavior.
Clients must follow applicable conservation rules, including instructions concerning: noise; lighting; wildlife distance; feeding; touching wildlife; collection of natural objects; littering; designated viewing areas; and other environmental requirements.
48. Firefly Watching
During firefly or similar wildlife viewing, Clients should: keep noise reasonably low; follow lighting restrictions; avoid disturbing wildlife; remain properly positioned in small boats where applicable; wear required safety equipment; and follow the instructions of the responsible boat or activity Provider.
49. Accommodation Responsibilities
Hotels, resorts, guesthouses, and other accommodations may maintain their own: check-in times; check-out times; identification requirements; security-deposit rules; visitor policies; noise rules; smoking rules; property-damage rules; room occupancy limits; facility-use rules; and other guest policies.
The Client must review and follow applicable accommodation rules.
50. Inspect Accommodation Promptly
If a Client identifies a material issue upon arrival, such as: cleanliness problem; broken fixture; missing item; room-condition issue; or another material discrepancy, the Client should document it promptly and notify the accommodation Provider as soon as reasonably possible.
51. Secure Valuables at Accommodation
Clients remain responsible for reasonable safeguarding of personal property.
Where available, Clients should consider using: room safes; hotel safes; secured luggage; locked rooms; or other reasonable precautions.
52. Food, Meals, and Allergies
Clients with significant allergies or dietary requirements should disclose them sufficiently in advance.
Examples may include: seafood allergies; shellfish allergies; nut allergies; gluten restrictions; vegetarian requirements; religious dietary restrictions; medical diets; and other important food limitations.
53. Verify Food Suitability
Even where DPTT relays a dietary request, the Client should verify important food requirements directly with the relevant food or accommodation Provider where reasonably possible.
Food prepared by independent Providers may involve: shared kitchens; shared utensils; cross-contact; changing ingredients; local preparation practices; and limited alternative ingredients in remote areas.
54. Personal Responsibility for Food Choices
The Client remains responsible for deciding what to consume, particularly when purchasing food independently or outside confirmed package inclusions.
55. Self-Drive Car Rental Preparation
Before accepting a self-drive Car Rental, the Client should: confirm a valid and appropriate driver’s license; review Provider eligibility requirements; review the Rental Agreement; inspect the Vehicle; photograph or video pre-existing condition; check tires; check lights; check mirrors; check brakes and steering response; review fuel requirements; review deposit requirements; review geographic restrictions; review prohibited uses; review extension and late-return rules; and understand accident-reporting procedures.
The detailed rules are contained in the Self-Drive Car Rental: Terms and Conditions terms.
56. Self-Drive Motorbike Preparation
Before accepting a self-drive Motorbike, the Client should: confirm valid licensing; confirm riding competence; confirm Provider eligibility; inspect the Motorbike; document existing damage; check helmet availability and fit; check tires; check brakes; check lights and horn; review fuel requirements; review deposit requirements; review prohibited roads or uses; review Passenger restrictions; review accident procedures; review extension rules; and understand that Motorbike operation carries substantially higher exposure to physical injury than enclosed Vehicle travel.
The detailed rules are contained in the Self-Drive Motorbike Rental: Terms and Conditions.
57. Never Operate a Rental While Impaired
A Client must not operate a self-drive Vehicle or Motorbike while impaired by: alcohol; illegal drugs; medication materially affecting driving ability; severe fatigue; illness materially affecting safe operation; or another impairing condition.
58. Vehicle-With-Driver Preparation
Before a Vehicle-with-driver Service, the Client should confirm: pickup point; pickup time; Passenger count; baggage quantity; special luggage; destination; planned stops; waiting-time expectations; Vehicle type if material; flight or ferry timing where relevant; and other special requirements.
59. Declare Large or Special Baggage
Clients must disclose significant baggage requirements before travel.
This may include: multiple large suitcases; surfboards; diving equipment; bicycles; large boxes; baby equipment; wheelchairs or mobility equipment; sports equipment; or other oversized or unusual items.
Undisclosed baggage may require a larger Vehicle, an additional Vehicle, additional charges, or another transportation arrangement.
60. Seatbelts and Child Safety
Passengers should use available seatbelts as required by law and reasonable safety practice.
Parents and guardians remain responsible for applicable child-safety requirements.
If a particular child seat or restraint is necessary, availability should be confirmed before the Service rather than assumed.
61. Motorbike-With-Driver Preparation
Before accepting a Motorbike-with-Driver Service, the Client should consider: helmet availability; helmet fit; Passenger comfort; weather; baggage limitations; route conditions; health and mobility; appropriate clothing; secure bags and straps; and whether a car or van would be more suitable.
The detailed rules are contained in the Pre-Travel Client Responsibilities & Readiness Guide terms.
62. Airport Transfer Preparation
Before an airport transfer, Clients should verify: correct airport; terminal where applicable; flight number; flight departure or arrival time; pickup time; pickup location; Passenger count; baggage quantity; contact number; Vehicle requirements; and appropriate travel-time buffer.
The applicable conditions are contained in the Airport Transfer Terms and Conditions (Car, Van & Tuk-Tuk) terms.
63. Land Transfer Preparation
Before a land transfer by car, van, tuktuk/tuk-tuk, or another applicable Vehicle, Clients should verify: pickup location; destination; pickup time; Passenger count; baggage; Vehicle type where material; route expectations; connection timing; contactability; and day-before reconfirmation.
The detailed provisions appear in the Land Transfer Terms and Conditions (Car, Van, Tuktuk, E-Trike, Bicycle & E-Bike).
64. Boat Transfer Preparation
Before a Boat Transfer, Clients should verify: START location; END location; meeting point; boarding time; Passenger manifest details; identification; baggage; connection timing; weather-related instructions; current meeting-point information; and day-before reconfirmation.
The detailed provisions appear in the Boat Transfer Terms and Conditions.
65. Boat Rental Preparation
Before a Boat Rental (With Boat Captain), Clients should verify: Passenger count; proposed itinerary; meeting point; departure window; return-time requirements; manifest information; identification; permits or environmental fees where applicable; snorkeling or swimming expectations; baggage; weather-related instructions; and day-before reconfirmation.
The detailed provisions appear in the Boat Rental With Captain: Terms and Conditions terms.
66. Do Not Assume Every Advertised or Proposed Feature Is Guaranteed
A preliminary itinerary, sample photograph, estimated schedule, proposed Vehicle, Vessel type, activity description, or suggested route may be affected by actual conditions.
If a particular feature is essential to your decision, request written clarification before payment.
67. Ask About What Matters to You
Clients should specifically ask about material expectations rather than assume that all travel Services operate identically.
Examples include: exact inclusions; excluded fees; Vehicle type; Vessel type; air-conditioning; baggage capacity; accessibility; child suitability; helmet availability; life jackets; meals; dietary requests; insurance questions; permit requirements; Provider rules; pickup area; travel time; refund conditions; activity difficulty; swimming requirements; weather sensitivity; and other matters important to the Client.
68. Do Not Rely on Assumptions From Other Destinations or Providers
Provider practices, government requirements, terminal rules, environmental rules, rental requirements, operating times, and local procedures can vary.
A rule experienced elsewhere does not necessarily apply to the current booking.
69. Safety and Cooperation
Clients must follow reasonable safety and compliance instructions from: Drivers; Captains; Crew; tour guides; rental Providers; accommodation Providers; activity Providers; port personnel; airport personnel; protected-area personnel; law-enforcement personnel; and other competent authorities.
70. Conduct Before and During Travel
Clients should not engage in conduct that creates unreasonable danger or interferes with Service delivery.
This includes: violent behavior; threats; harassment; serious intoxication; illegal drug use; interference with Drivers or Crew; refusal to use required safety equipment; intentional property damage; environmental violations; possession of prohibited items; or other materially unsafe or unlawful conduct.
71. Providers May Refuse Unsafe Participation
A Provider may deny, restrict, suspend, or terminate participation where reasonably necessary because of: safety concerns; Client intoxication; dangerous conduct; missing required documents; manifest problems; capacity restrictions; illegal conduct; health or physical circumstances creating an immediate safety concern; refusal to follow material safety rules; or other legitimate compliance concerns.
72. Personal Belongings
Clients should take reasonable precautions with personal belongings throughout travel.
Particular care should be taken with: passports; cash; phones; cameras; jewelry; medication; identification; travel documents; electronics; and other valuables.
73. Travel Insurance
Clients are encouraged to consider appropriate personal travel insurance according to their itinerary, activities, health circumstances, and risk tolerance.
Depending on the Client’s needs, coverage may include: medical expenses; accident coverage; emergency evacuation; trip cancellation; trip interruption; baggage; missed connections; rental-related risks; and other travel-related protection.
74. Emergency Preparation
Before traveling, Clients should consider keeping readily accessible: emergency contact information; identification; insurance information where applicable; important medical information; medications; Booking Confirmations; Provider contact details; DPTT contact information; and other necessary emergency records.
75. DPTT Communication Channels Are Not Emergency Services
DPTT’s website, email, contact forms, social-media pages, and ordinary messaging channels are designed for travel coordination and customer communication.
They are not emergency dispatch systems.
If there is an immediate threat to life, health, safety, or security, contact appropriate local emergency responders, authorities, medical facilities, or Provider personnel as the circumstances reasonably require.
Clients should also review the Traveler Emergency & Incident Response Guide.
76. Know That Emergency Response May Be Delayed
Travel to islands, beaches, mountains, rural communities, and remote roads may involve delayed emergency assistance because of: distance; weather; sea conditions; road conditions; traffic; mobile signal; limited rescue resources; limited ambulance availability; limited medical facilities; transportation availability; or other operational circumstances.
77. Keep Evidence of Important Booking Information
Clients should retain relevant records, which may include: Booking Confirmations; receipts; payment references; messages; emails; location pins; Provider information; photos of rental Vehicles at handover; rental agreements; permits; manifest information; and other important booking records.
78. Electronic Communications May Document the Booking
Messages, emails, screenshots, payment records, location pins, photos, videos, electronic confirmations, and similar records may be retained and used to document: booking information; acceptance; payment; pickup instructions; changes; Provider communications; cancellations; incidents; refund requests; claims; and disputes.
Personal information is handled in accordance with the Privacy & Personal Data Policy and applicable law.
79. Client Responsibility for Information Supplied to Others
If the booking Client supplies personal information concerning other travelers, the Client should provide only information reasonably necessary for the booking and, where practical, inform those travelers that the information is being used for travel coordination, Provider requirements, manifests, permits, or related purposes.
80. Circumstances Beyond Reasonable Control
Clients should recognize before travel that Services may be affected by circumstances beyond DPTT’s or a Provider’s reasonable control.
Examples include: storms; typhoons; earthquakes; flooding; landslides; rough seas; port closures; road closures; airport restrictions; government actions; protected-area closures; environmental restrictions; public-health measures; security incidents; civil disturbances; transport disruptions; utility failures; telecommunications failures; and other comparable circumstances.
81. Prepare Financially for Unexpected Travel Changes
Travel disruptions may create unexpected personal expenses, such as: additional accommodation; alternative transportation; meals; rebooking; new tickets; medical costs; emergency transportation; communication costs; or other unplanned expenses.
Clients should maintain reasonable contingency funds appropriate to the trip.
82. Read the Travel & On-Tour Client Responsibilities Before Departure
These Pre-Travel Client Responsibilities primarily address preparation before the Service begins.
Clients should also review the Travel & On-Tour Client Responsibilities & Safety Rules, which addresses conduct, safety, cooperation, incident response, and responsibilities while the trip or activity is underway.
83. Controlling DPTT Liability Framework
This Pre-Travel Client Responsibilities page does not establish a separate numerical liability cap.
Where a claim directly concerns alleged primary liability of D’Palawan Travel and Tours itself, the controlling liability provisions are contained in the Tours, Travel Packages, and Service Waiver and Liability Disclaimer.
If a competent court determines D’Palawan Travel and Tours itself to be primarily liable, DPTT’s maximum aggregate monetary liability is limited, to the fullest extent permitted by applicable law, to two (2) times the Cash Received by DPTT from the Client for the specific booking or transaction giving rise to the claim.
The applicable definition, calculation method, aggregation rule, and exclusions are contained in that controlling Waiver and Liability Disclaimer.
84. Consequential and Economic Losses
To the fullest extent permitted by applicable law, DPTT’s controlling liability framework excludes consequential, indirect, incidental, special, exemplary, or punitive losses, including where legally excludable: missed income; lost wages; lost earnings; lost profits; lost business; lost opportunities; opportunity costs; business interruption; missed work; missed flights or ferries; missed reservations or appointments; additional personal travel expenses; and similar consequential economic losses.
The complete controlling terms appear in the Tours, Travel Packages, and Service Waiver and Liability Disclaimer.
85. Agency Interpretation and Clarification
These Pre-Travel Client Responsibilities form part of DPTT’s broader legal, booking, operational, and safety framework.
If an Agency provision appears unclear, incomplete, ambiguous, or potentially inconsistent, the Client must request clarification before payment or participation where the matter is material to the booking.
To the fullest extent permitted by applicable law, D’Palawan Travel and Tours reserves the exclusive right to interpret, clarify, administer, and apply its own policies, procedures, company processes, booking conditions, rules, and terms, including determining which DPTT provision applies to a particular booking or circumstance.
This right does not authorize DPTT to override mandatory provisions of applicable Philippine law.
86. Direct Resolution of Complaints and Disputes
If a Client has a complaint, claim, disagreement, or dispute involving D’Palawan Travel and Tours, the Client agrees to first provide written notice directly to DPTT through an Official Channel.
The Client should provide reasonably available supporting information concerning: the booking; payment; Service involved; Provider involved; relevant communications; the issue being raised; supporting photographs or videos where relevant; incident documentation where relevant; the requested resolution; and other reasonably relevant information.
The Client and DPTT shall first attempt in good faith to resolve the matter directly for at least thirty (30) days from written notice of the dispute.
87. Governing Law and Exclusive Venue
These Pre-Travel Client Responsibilities and disputes arising from or relating to DPTT bookings or Services are governed by the laws of the Republic of the Philippines.
If a dispute involving D’Palawan Travel and Tours remains unresolved after the required 30-day direct-resolution period, then, to the fullest extent permitted by applicable law, any court action arising from or relating to the dispute may only be filed before the proper courts of Puerto Princesa City, Palawan, Philippines.
The parties agree to such venue subject to any jurisdiction or venue requirement that applicable law makes mandatory and non-waivable.
88. Consumer Protection and Non-Waivable Rights
Nothing in this page is intended to unlawfully waive, exclude, limit, or restrict any right, responsibility, or remedy that applicable Philippine law does not permit the parties to waive or limit.
If any provision exceeds what applicable law permits, it shall apply only to the maximum lawful extent while the remaining provisions continue in effect.
89. Severability
If a competent authority determines that a provision of these Pre-Travel Client Responsibilities is invalid, unlawful, or unenforceable, that provision shall be limited or separated only to the extent necessary.
The remaining provisions shall continue to apply to the fullest extent permitted by law.
90. No Waiver by Exception or Assistance
If DPTT or a Provider assists a Client despite the Client’s failure to satisfy a particular preparation requirement, such assistance does not: amend these responsibilities generally; create a permanent exception; create a precedent for another booking; waive Provider rules; or require the same accommodation in the future.
91. Updates to These Pre-Travel Client Responsibilities
DPTT may revise this page when reasonably necessary because of changes in: Services; Provider arrangements; travel conditions; safety practices; booking processes; technology; payment systems; government requirements; transport practices; or other relevant circumstances.
The current version will be published at:
https://bookwithoutcreditcard.com/pretravelresponsibilities
Updates generally apply to future bookings and subsequent use while existing transactions remain subject to the terms and mandatory laws legally applicable to them.
92. Complete D’Palawan Travel and Tours Policy Framework
These Pre-Travel Client Responsibilities should be read together with the other legal, booking, safety, and service-specific pages of D’Palawan Travel and Tours.
The other 19 pages are: About D’Palawan Travel and Tours: Travel Agency Services in Palawan; Website Terms of Use; Business, Affiliate & Third-Party Service Disclosure; General Travel, Website & Service Disclaimer; Booking Cancellation, Rescheduling & Refund Policy; Privacy & Personal Data Policy; Contact Us; Travel Booking & Service Terms and Conditions; Boat Transfer Terms and Conditions; Land Transfer Terms and Conditions (Car, Van, Tuktuk, E-Trike, Bicycle & E-Bike); Airport Transfer Terms and Conditions (Car, Van & Tuk-Tuk); Tours, Travel Packages, and Service Waiver and Liability Disclaimer; Boat Rental With Captain: Terms and Conditions; Car Rental With Driver: Terms and Conditions; Self-Drive Car Rental: Terms and Conditions; Self-Drive Motorbike Rental: Terms and Conditions; Pre-Travel Client Responsibilities & Readiness Guide; Traveler Emergency & Incident Response Guide; Travel & On-Tour Client Responsibilities & Safety Rules
Several policies may apply simultaneously to a particular booking and should be interpreted together.
93. Contact D’Palawan Travel and Tours Before Travel
If any material aspect of your trip is unclear, contact DPTT before payment or before the Service begins.
Questions may concern: pickup time; meeting point; Passenger information; documents; weather sensitivity; health concerns; mobility; baggage; children; food allergies; Vehicle or Vessel type; rental requirements; activity difficulty; refund rules; Provider requirements; safety equipment; or other conditions important to your decision.
D’Palawan Travel and Tours #3 San Vicente Public Market Poblacion, San Vicente, Palawan, Philippines
📞 +63 963 139 0000 Call, SMS, Viber, WhatsApp, WeChat, and Telegram
📧 dpalawantravelandtours@gmail.comContact Us
94. Pre-Travel Acknowledgment
Client Acknowledgment: By booking, reserving, making a deposit, making partial or full payment, confirming, appearing at a meeting point, accepting pickup, boarding a Vehicle or Vessel, accepting possession of a rental Vehicle or Motorbike, checking into accommodation, participating in an activity, or otherwise availing a Service coordinated through D’Palawan Travel and Tours, the Client acknowledges that these Pre-Travel Client Responsibilities form part of the applicable booking framework.
The Client confirms responsibility for reasonable pre-travel preparation, including reviewing the booking, providing accurate information, carrying required documents, assessing health and activity suitability, bringing necessary medication, observing applicable safety and Provider requirements, planning adequate connection time, remaining reachable for coordination, and completing the required day-before reconfirmation for advance bookings.
Bookings first made within three (3) calendar days of the scheduled Service are non-refundable. For land and sea tours, no prorated refund is due merely because a destination or itinerary component is skipped or modified because of safety, weather, road or sea conditions, authority directives, environmental restrictions, or reasonable Provider/operator discretion.
If anything is unclear, the Client must seek clarification before payment or participation. If the Client disagrees with an applicable provision, the Client should not proceed with the Service.
UPDATED: October 9, 2026 (Philippines)
