D’Palawan Travel and Tours (“DPTT,” the “Agency,” “we,” “us,” or “our”) provides these Travel & On-Tour Client Responsibilities & Safety Rules (or simply Travel & On-Tour Client Responsibilities) to help Clients travel safely, responsibly, cooperatively, and with realistic expectations while actively participating in tours, transfers, rentals, accommodations, activities, and other travel Services coordinated through DPTT.
These responsibilities apply throughout the duration of the Service, including: pickup; waiting periods; transfers; boarding; travel between destinations; stopovers; activities; meals; accommodation stays; rental periods; return trips; drop-off; and other periods reasonably connected with the booked Service.
The purpose of these responsibilities is to reduce preventable: injuries; accidents; delays; missed departures; property loss; environmental damage; operational disruption; conflict; booking disputes; and other avoidable travel problems.
Please read these responsibilities before your Service begins and follow them throughout your trip.
If anything is unclear, contact D’Palawan Travel and Tours before payment or before continuing with the Service where clarification is reasonably possible.
If you disagree with an applicable provision, do not proceed with or continue availing the Service.
1. Definitions
“Agency,” “DPTT,” “we,” “us,” or “our” means D’Palawan Travel and Tours.
“Client,” “Traveler,” “Guest,” “Passenger,” “Participant,” “Renter,” “you,” or “your” means any person who books, pays for, participates in, receives, uses, or is included in a Service coordinated through DPTT.
“Provider,” “Supplier,” or “Independent Provider” means the independent tour operator, boat operator, transportation Provider, rental Provider, accommodation, activity Provider, guide, Driver, Captain, Crew, restaurant, or other third party responsible for performing all or part of a Service.
“Service” or “Services” means tourism or travel-related arrangements coordinated through DPTT.
“Booking Confirmation” means the applicable written or electronic confirmation, message, itinerary, receipt, voucher, invoice, acknowledgment, or similar booking record.
“Official Channels” means the telephone number, email, website, messaging accounts, and other communication channels identified or authorized by DPTT.
“Calendar days” means consecutive days including weekends and public holidays unless otherwise stated.
2. Scope of These Responsibilities
These responsibilities apply broadly to Services including: island hopping; Boat Transfers; Boat Rentals; river tours; swimming; snorkeling; diving-related arrangements; firefly watching; land tours; city and countryside tours; hiking and trekking; cave visits; nature and wildlife activities; Airport Transfers; Land Transfers; car and van transportation; tuktuk/tuk-tuk transportation; Car Rental (With Driver); Car Rental (Self-Drive); Motorbike Rental (Self-Drive); Motorbike Rental (With Driver); hotel and lodging stays; meal arrangements; protected-area visits; tour and travel packages; and other tourism-related Services coordinated through DPTT.
3. These Responsibilities Apply During the Service
The Pre-Travel Client Responsibilities & Readiness Guide primarily address preparation before departure.
This page primarily governs Client behavior and responsibilities while the Service is underway.
If an Emergency or serious Incident occurs, the Travel & On-Tour Client Responsibilities & Safety Rules also applies.
4. Acceptance of These Responsibilities
Booking, reserving, paying for, confirming, accepting pickup, arriving at a meeting point, boarding a Vehicle or Vessel, accepting possession of a rental Vehicle or Motorbike, checking into accommodation, participating in an activity, or otherwise availing a Service coordinated through D’Palawan Travel and Tours constitutes acknowledgment and acceptance of these Travel & On-Tour Client Responsibilities together with all applicable Agency policies, procedures, company processes, Provider requirements, safety instructions, and regulations.
5. Universal Safety Rule
Safety instructions issued by the responsible Provider and competent authorities must be followed promptly.
Depending on the Service, instructions may come from: Captains; Crew; Drivers; Driver/Riders; tour guides; activity Providers; rental Providers; accommodation staff; port personnel; airport personnel; protected-area personnel; security personnel; police or law-enforcement personnel; local government authorities; or other competent authorities.
6. Safety Briefings Must Be Taken Seriously
If a Provider gives a safety briefing: listen attentively; do not intentionally interrupt; ask questions if something is unclear; follow instructions regarding equipment; follow restrictions concerning movement or participation; and communicate any material concern before beginning the activity.
7. Provider and Authority Safety Decisions Take Priority
A Provider or competent authority may reasonably: restrict participation; change a route; change a meeting point; change a pickup or landing point; change the order of destinations; skip a destination; shorten a stop; suspend swimming or snorkeling; delay departure; return early; replace a Vehicle or Vessel; terminate an activity; close access to an area; or take another safety or compliance measure.
Client preferences do not override reasonable safety decisions or lawful authority requirements.
8. Refusal to Follow Safety Instructions
A Provider may refuse, restrict, suspend, or terminate participation where a Client: refuses required safety equipment; ignores material safety instructions; behaves recklessly; creates a danger to others; is materially intoxicated or impaired; interferes with Vehicle or Vessel operation; violates protected-area rules; engages in unlawful conduct; or otherwise creates a material operational or safety risk.
Refund consequences are governed by the Booking Cancellation, Rescheduling & Refund Policy, Provider rules, and applicable law.
9. Maintain Situational Awareness
Many travel injuries occur during ordinary movements rather than major activities.
Clients should remain attentive when: walking on wet surfaces; boarding or leaving boats; entering or exiting Vehicles; using stairs; walking on rocks; crossing roads; handling luggage; moving around docks; walking through crowded terminals; entering caves; walking on trails; and moving around unfamiliar accommodation or activity areas.
10. Do Not Rush Unnecessarily
Clients should avoid unnecessary rushing during: boarding; disembarkation; Vehicle entry and exit; walking on wet surfaces; trail movement; stairs; airport or port transfers; baggage handling; and group assembly.
Avoidable falls frequently occur when travelers hurry or ignore instructions.
11. Keep Hands Free When Needed
Where practical, keep hands available for balance and support during: boat boarding; boat disembarkation; stairs; ladders; rocky terrain; wet trails; Vehicle entry and exit; and other unstable transitions.
Pass bags separately when instructed rather than attempting unsafe movement while carrying multiple items.
12. Remain With the Group Where Required
If the Provider requires group cohesion for: safety; permits; headcounts; protected-area compliance; boarding; timing; wildlife management; remote-area navigation; or other legitimate reasons, the Client must remain with the group unless authorized otherwise.
13. Inform the Provider Before Leaving the Group
If a Client needs to: use a restroom; return to a Vehicle; retrieve an item; stop participating; seek medical help; remain behind; or temporarily separate for another reason, the Client should inform the responsible guide, Driver, Crew, or Provider where reasonably possible.
14. Group Headcounts
Clients should cooperate promptly with headcounts conducted before: Vehicle departure; boat departure; leaving an island; leaving a trail; leaving an attraction; returning from swimming or snorkeling; transferring between Providers; or other movements where group accounting is important.
15. Parents and Guardians Remain Responsible for Minors
A parent, guardian, or responsible accompanying adult remains responsible for close supervision of minors.
This responsibility is especially important: near water; aboard boats; near roads; at viewpoints; on stairs; around wildlife; during swimming; during snorkeling; during Vehicle stops; in crowded terminals; at accommodations; and in other unfamiliar environments.
16. Sea-Based Safety
Sea travel may involve: waves; wind; spray; tides; currents; boat movement; wet decks; slippery surfaces; changing visibility; weather changes; boarding risks; and other marine conditions.
Clients must follow Captain and Crew instructions throughout sea travel.
17. Life Jackets and Marine Safety Equipment
Clients must properly use life jackets and other required safety equipment when instructed.
Clients must not: remove required equipment without permission; tamper with emergency equipment; block access to emergency equipment; misuse flotation devices; or interfere with Crew safety preparations.
18. Movement Aboard a Vessel
Clients should: remain seated when instructed; move slowly; use available handholds; avoid sudden unnecessary movement; keep passageways reasonably clear; avoid Crew work areas; avoid engine areas unless authorized; avoid ropes and moving equipment; and follow instructions concerning weight distribution.
19. Hands, Feet, Ropes, and Pinch Points
Clients should keep hands and feet away from: ropes under tension; cleats; moving Vessel components; engines; propellers; doors or hatches; dock edges; other Vessels; and other areas where sudden movement may cause crushing or pinching injury.
20. Boarding and Disembarking Boats
Boarding and disembarking can involve elevated risk because of: moving boats; waves; wet surfaces; ladders; ramps; uneven beaches; rocks; sand; shallow-water boarding; and changing tides.
21. Wait for the Crew’s Signal
Clients should not board or disembark until instructed where Crew control is being used.
When directed: move one at a time where required; use hand support; accept reasonable assistance; pass baggage separately when appropriate; avoid jumping; watch footing; and supervise minors carefully.
22. Protect Property Near Water
Clients should protect water-sensitive belongings including: phones; cameras; passports; cash; identification; medication; electronics; travel documents; and other valuables.
Dry bags, waterproof pouches, or other reasonable protection should be used where appropriate.
23. Weather and Sea Conditions May Require Changes
If sea conditions worsen, Clients must cooperate with reasonable decisions to: reroute; delay; seek shelter; skip a destination; shorten a stop; suspend an activity; return early; or cancel continued travel.
24. Do Not Pressure Marine Personnel to Proceed Unsafely
Clients must not pressure a Captain, Crew, or Boat Provider to: depart during unsafe conditions; continue into rough seas; ignore Coast Guard restrictions; enter a prohibited area; make an unsafe beach landing; anchor unsafely; allow unsafe swimming; or continue solely because the Client wants to complete the itinerary.
25. Sea-Specific Terms
Clients using marine Services should also review:
26. Swimming Safety
Swimming may involve: currents; waves; changing depth; fatigue; panic; cramps; marine life; boat traffic; poor visibility; sharp rocks or coral; and other open-water risks.
27. Know and Communicate Your Swimming Ability
A Client who is not a confident swimmer must not pretend otherwise.
The Client should: inform the Provider or guide; use flotation equipment where appropriate; remain within permitted areas; avoid deep or difficult water; and follow instructions concerning safe participation.
28. Do Not Swim Alone Where Group Safety Rules Apply
Where a Provider uses a buddy or group system, the Client must follow it.
Clients should remain within designated or instructed areas and should not intentionally swim away from the group without authorization.
29. Stop When Tired or Unwell
If a Client experiences: cramps; shortness of breath; dizziness; panic; chest discomfort; unusual fatigue; nausea; loss of coordination; or another concerning symptom, the Client should immediately signal for assistance and stop participating where appropriate.
30. Snorkeling Safety
Clients participating in snorkeling should: use properly fitted equipment; stay within approved areas; avoid overexertion; follow current and wave instructions; avoid boat lanes; avoid standing on coral; avoid touching marine life; remain aware of the group; and exit the water if conditions become unsafe.
31. Diving-Related Activities
Where a diving activity is booked, the applicable Dive Provider may impose requirements concerning: certification; training; medical screening; equipment; depth; buddy procedures; weather; sea conditions; minimum age; surface intervals; and other dive-safety procedures.
Clients must follow the Dive Provider’s procedures and applicable regulations.
32. Do Not Jump or Dive Into Unknown Water
Clients must not jump or dive into water where: depth is unknown; submerged rocks may exist; coral may be present; the area is restricted; the Provider has not authorized entry; or other hazards are reasonably possible.
33. Land-Tour Safety
Land tours may involve: heat; traffic; walking; uneven surfaces; stairs; slopes; rain; mud; rocks; crowds; remote areas; limited shade; insects; and other ordinary outdoor risks.
34. Appropriate Footwear
Clients should use footwear appropriate to the actual activity.
Footwear suitable for ordinary urban use may be inadequate for: trekking; waterfalls; caves; rocky beaches; muddy trails; steep viewpoints; wet stairs; or uneven terrain.
35. Stay on Approved Paths
Clients must not enter: closed trails; unstable slopes; restricted areas; protected zones; construction areas; private property without permission; or other areas the Provider or authority has prohibited.
36. Heat and Hydration
Clients should take reasonable precautions against heat-related illness.
These may include: drinking sufficient water; using sun protection; wearing appropriate clothing; taking reasonable breaks; avoiding unnecessary overexertion; and informing the guide if symptoms develop.
37. Rain Can Change Trail Conditions Quickly
Rain may make: rocks slippery; stairs slippery; soil muddy; river crossings more difficult; waterfalls stronger; visibility poorer; and slopes less stable.
Clients must adjust movement and follow guide instructions when conditions change.
38. Cave Safety
Caves and similar attractions may involve: low visibility; wet surfaces; slippery rocks; uneven floors; low ceilings; confined spaces; steps; water; humidity; limited exits; and protected natural formations.
Clients should move carefully and follow guide instructions.
39. Protect Cave and Natural Formations
Clients must not: break formations; remove rocks or natural objects; write on surfaces; enter closed areas; damage wildlife habitat; or otherwise violate conservation rules.
40. River Boat and Firefly-Watching Safety
Small river boats may be particularly sensitive to Passenger movement.
Clients should: keep movements controlled; remain seated when instructed; use required life jackets; keep noise reasonably low; follow lighting restrictions; avoid disturbing wildlife; avoid unnecessary leaning; and follow the Provider’s conservation rules.
41. Wildlife and Nature Activities
Clients must observe applicable wildlife and environmental rules.
Do not: harass wildlife; feed animals where prohibited; touch protected wildlife; remove wildlife; collect coral; remove shells where prohibited; remove plants or natural objects; damage habitat; enter restricted areas; or otherwise interfere with conservation measures.
42. Respect Marine Ecosystems
Clients should avoid: standing on coral; touching coral; breaking coral; chasing marine animals; collecting marine organisms; discarding rubbish into the water; and other conduct that may damage marine ecosystems.
43. Waste and Litter
Clients must dispose of waste responsibly.
Where no appropriate disposal facility is available, Clients should retain personal waste until it can be properly disposed of.
44. Protected-Area Rules
Protected areas may regulate: visitor numbers; access times; designated zones; anchoring; lighting; noise; food; wildlife contact; swimming; snorkeling; photography; drone use; littering; smoking; alcohol; collection of natural objects; and other activities.
Clients must follow the applicable rules.
45. Vehicle Travel Safety
During Airport Transfers, Land Transfers, Car Rental (With Driver), and similar passenger transportation, Clients should: wear available seatbelts as required; remain properly seated; avoid distracting the Driver; secure baggage; avoid overloading; enter and exit only when reasonably safe; supervise minors; follow lawful Driver instructions; and accept safety-related rerouting or delays.
46. Do Not Pressure a Driver to Drive Unsafely
Clients must not pressure a Driver to: speed; overtake dangerously; ignore traffic rules; enter a closed road; cross unsafe floodwater; overload the Vehicle; drive while fatigued beyond reasonable limits; evade checkpoints; or take another unsafe or unlawful action.
47. Roadside Stops
When exiting a Vehicle during a roadside stop: check traffic; avoid standing in travel lanes; supervise children; avoid blind curves; stay clear of moving Vehicles; and follow Driver instructions concerning safe pickup or waiting areas.
48. Land and Airport Transportation Terms
Clients using passenger transportation should also review: Land Transfer Terms and Conditions (Car, Van, Tuktuk, E-Trike, Bicycle & E-Bike); Airport Transfer Terms and Conditions (Car, Van & Tuk-Tuk); and Car Rental With Driver: Terms and Conditions, where applicable.
49. Motorbike Passenger Safety
Motorbike Passenger transportation involves higher physical exposure than enclosed Vehicle travel.
Clients using a Motorbike with Driver/Rider should: wear an appropriate helmet; remain properly seated; use Passenger footrests where provided; avoid sudden movements; secure bags and loose straps; avoid distracting the Driver/Rider; mount and dismount only when safe; avoid overloading; follow Driver/Rider instructions; and consider alternative transportation if personal health or mobility makes Motorbike travel unsuitable.
Review the Motorbike Rental With Driver: Terms and Conditions terms.
50. Self-Drive Car Responsibilities
During a self-drive car rental, the Client has direct responsibility for Vehicle operation.
The Client must: drive lawfully; drive defensively; use seatbelts; observe speed limits; avoid impairment; avoid distracted driving; avoid overloading; follow road restrictions; stop if the Vehicle becomes unsafe; protect the Vehicle when parked; secure keys; follow Provider restrictions; and report accidents or significant damage promptly.
Review the Self-Drive Car Rental: Terms and Conditions terms.
51. Self-Drive Motorbike Responsibilities
During a self-drive Motorbike rental, the Client must: wear a proper helmet; ride within personal ability; avoid impairment; avoid reckless riding; slow down on wet, sandy, gravel, or muddy surfaces; avoid unsafe overtaking; avoid overloaded Passenger or baggage arrangements; follow road and Provider restrictions; stop where weather or road conditions become unsafe; secure the Motorbike and keys; report mechanical problems; report accidents promptly; and follow applicable rental terms.
Review the Self-Drive Motorbike Rental: Terms and Conditions.
52. No Driving or Riding While Impaired
A Client must not operate a self-drive Vehicle or Motorbike while impaired by: alcohol; illegal drugs; medication materially affecting driving ability; severe fatigue; illness materially affecting safe operation; or another impairing condition.
53. Stop When Driving Conditions Become Unsafe
A self-drive Client should stop and reassess rather than continue unnecessarily through: severe rain; dangerous flooding; landslide conditions; extremely poor visibility; serious mechanical warnings; unsafe road damage; exhaustion; another condition materially affecting safe operation.
54. Accommodation Responsibilities
During hotel, resort, guesthouse, or other lodging stays, Clients should: follow reasonable house rules; respect occupancy limits; observe smoking restrictions; observe quiet hours; follow visitor rules; use facilities appropriately; secure valuables; report maintenance or safety hazards; avoid damaging property; and know how to contact accommodation staff.
55. Report Accommodation Hazards Promptly
If a Client identifies a material hazard such as: broken locks; exposed wiring; dangerous stairs; broken glass; significant leaks; fire or smoke; security concerns; unsafe fixtures; or another material condition, the Client should notify accommodation staff promptly.
56. Food and Meal Responsibilities
During travel, Clients remain responsible for making reasonable food choices based on personal health and dietary needs.
A Client with allergies or dietary restrictions should: remind the food Provider where appropriate; ask about ingredients; avoid food where suitability is uncertain; carry prescribed emergency medication where applicable; and seek medical attention for serious reactions.
57. Food Prepared by Independent Providers
Meals may be prepared by independent: restaurants; accommodations; tour operators; boat Providers; local food suppliers; or other food-service Providers.
The Client should verify material dietary requirements directly with the food Provider where reasonably possible.
58. Personal Health During the Service
Clients should monitor personal wellbeing during travel.
Potential concerns include: dehydration; heat exhaustion; sunburn; motion sickness; fatigue; allergic reaction; respiratory symptoms; pain; dizziness; anxiety or panic; gastrointestinal symptoms; and aggravation of an existing medical condition.
59. Stop Participation When Necessary
A Client should stop or request assistance where continuing an activity may reasonably create a significant health or safety risk.
Clients should not continue merely because: the activity was paid for; others are continuing; the Client does not want to inconvenience the group; the Client fears losing part of the itinerary; or the Client hopes symptoms will automatically disappear.
60. Personal Medication
Clients remain responsible for carrying and managing required personal medication.
Important medication should remain reasonably accessible and should be protected from heat, water, loss, or damage as appropriate.
61. Personal Belongings
Clients remain responsible for reasonably safeguarding personal belongings unless a Provider expressly accepts custody under separate terms.
Particular care should be taken with: passports; cash; credit and debit cards; phones; cameras; jewelry; medication; identification; travel documents; electronics; and other valuables.
62. Check Before Leaving a Location
Before leaving a: Vehicle; Vessel; hotel room; restaurant; beach; island; terminal; tour stop; or other location,
Clients should check for personal belongings.
63. Conduct Standards
Clients must behave safely, lawfully, and respectfully.
Prohibited or unacceptable conduct may include: violence; threats; harassment; serious intoxication; illegal drug use; reckless swimming; tampering with equipment; interfering with Vehicle or Vessel operation; intentionally damaging Provider property; environmental violations; entering prohibited areas; abuse of staff or other guests; possession of prohibited items; or other materially unsafe or unlawful conduct.
64. Respect Provider Personnel and Other Travelers
Clients should treat: Drivers; Captains; Crew; guides; rental personnel; accommodation staff; restaurant staff; other Clients; local communities; and authority personnel with reasonable respect.
65. Do Not Interfere With Operations
Clients must not interfere with: Vehicle controls; Vessel controls; navigation; Driver visibility; Captain or Crew duties; emergency equipment; tour safety equipment; rental equipment; Provider communications; or another operational function.
66. Illegal or Dangerous Requests May Be Refused
A Provider is not required to comply with a Client request that would reasonably require: violation of law; unsafe operation; overloading; entering a prohibited area; ignoring a government directive; operating during an unsafe condition; violating environmental rules; or creating an unreasonable risk to another person.
67. Intoxication
Where Client intoxication creates a material safety, conduct, or legal concern, the Provider may reasonably: restrict participation; refuse boarding; refuse a rental handover; suspend an activity; return the Client to a safe location; or terminate the Service.
Refund consequences are governed by Provider rules and the Refund Policy.
68. Follow Lawful Authority Instructions
Clients must cooperate with lawful instructions from competent authorities concerning: checkpoints; identification; ports; airports; road closures; traffic control; environmental restrictions; protected areas; emergency evacuations; public safety; security; and other lawful requirements.
69. Weather and Operational Changes Are Part of Travel
Clients should understand that real-world travel conditions may require changes after a Service has begun.
Possible causes include: weather; rough seas; wind; tides; road closures; traffic; flooding; landslides; mechanical circumstances; Provider availability; government directives; site closures; environmental restrictions; emergencies; capacity restrictions; and other legitimate operational circumstances.
70. Reasonable Itinerary Changes
Where circumstances reasonably require, a Provider or DPTT may coordinate: route changes; schedule changes; destination substitutions; Provider substitutions; Vehicle substitutions; Vessel substitutions; shortened stops; reordered stops; early return; delayed departure; or another reasonable adjustment.
71. No Prorated Refund for Skipped Land or Sea Tour Destinations
No prorated or proportional refund is due merely because a land-tour or sea-tour destination, attraction, stop, route, or activity is skipped, shortened, reordered, replaced, or made unavailable because of:safety considerations;weather;sea conditions;road conditions;traffic;flooding or landslides;government or authority directives;environmental restrictions;protected-area restrictions;site closures;mechanical circumstances;emergency conditions; or the Provider/operator’s reasonable operational or safety discretion.
The Client acknowledges that travel and tour pricing generally covers overall transportation, mobilization, staffing, fuel, coordination, equipment, reservations, and Service delivery rather than a separately refundable price assigned to each stop.
72. Bookings Made Within Three Days Are Non-Refundable
A booking first made within three (3) calendar days of the scheduled Service date is non-refundable from the time the booking is confirmed.
This rule remains subject to rights that applicable law does not permit the parties to exclude.
73. Other Refund and Cancellation Rules
All other refund, cancellation, no-show, rescheduling, group reduction, Provider cancellation, and Force Majeure matters are governed by: the Booking Cancellation, Rescheduling & Refund Policy; applicable Provider rules; Booking Confirmation; Service-Specific Terms; amounts already committed; and applicable law.
74. Advance Booking Reconfirmation
Clients with advance bookings must reconfirm with D’Palawan Travel and Tours on the day before the scheduled Service.
Although this page primarily governs responsibilities during travel, the Client acknowledges that required day-before reconfirmation helps reduce avoidable operational problems concerning: pickup; meeting point; departure time; Provider assignment; Vehicle or Vessel assignment; weather; sea conditions; road conditions; government restrictions; manifest requirements; route changes; and other time-sensitive matters.
75. Emergencies and Serious Incidents
If an Emergency or serious Incident occurs:
- secure immediate safety;
- contact the appropriate responders and onsite Provider; and
- document and report once the situation is reasonably stable.
The detailed procedures appear in the Travel & On-Tour Client Responsibilities & Safety Rules.
76. DPTT Communication Channels Are Not Emergency Dispatch Systems
DPTT’s website, email, contact forms, social-media pages, and ordinary messaging channels are intended for booking and travel coordination.
They are not emergency dispatch systems.
For an immediate threat to life, health, safety, or security, Clients should contact appropriate local responders, authorities, medical facilities, and onsite Provider personnel first.
77. Incident Reporting
Material Incidents should be reported promptly to the appropriate Provider.
DPTT should also be notified where Agency coordination assistance is requested.
Useful information may include: booking name; date; location; Service involved; Provider involved; brief factual description; photographs or video where safe; witness information; medical records; authority reports; receipts; and other relevant evidence.
78. DPTT Assistance With Provider Concerns
DPTT may, where reasonably appropriate: relay Client concerns; provide Agency-held booking records; forward Client documents; request Provider clarification; communicate Provider responses; assist with available rebooking options; or help identify an applicable Provider process.
Such assistance does not constitute an admission of Agency liability and does not guarantee a refund, compensation, Provider admission, insurance payment, replacement Service, or other requested outcome.
79. Client Responsibility for Client-Caused Incidents
Clients remain responsible, to the extent provided by applicable law, for consequences arising from their own: illegal conduct; fraud; intentional misconduct; reckless behavior; material failure to follow safety instructions; damage to Provider property; environmental violations; interference with operations; unsafe operation of a rental Vehicle or Motorbike; possession of prohibited items; or violation of another person’s lawful rights.
80. Client Indemnification
To the fullest extent permitted by applicable law, the Client agrees to indemnify and hold harmless DPTT and its owners, officers, employees, agents, and authorized representatives from third-party claims, penalties, losses, liabilities, or reasonable expenses arising directly from the Client’s: illegal conduct; fraud; intentional misconduct; reckless conduct; material safety violation; damage to third-party property; environmental violation; interference with Provider operations; material breach of applicable terms; or violation of another person’s lawful rights.
This provision does not require the Client to indemnify DPTT for a legal responsibility that applicable law places directly and non-waivably upon the Agency.
81. Assumption of Ordinary and Inherent Travel Risks
To the fullest extent permitted by applicable law, the Client voluntarily accepts the ordinary and inherent risks reasonably associated with the chosen travel Services and activities.
These may include risks relating to: weather; water; terrain; transportation; physical activity; remote areas; marine environments; roads; other travelers; wildlife; ordinary activity hazards; and other risks that cannot reasonably be eliminated from the chosen Service.
This does not eliminate liability that applicable law makes non-waivable.
82. Personal Travel Insurance
Clients are encouraged to consider appropriate personal travel insurance based on the itinerary, activities, health circumstances, and individual risk tolerance.
Depending on the policy, coverage may include: medical expenses; accident coverage; emergency evacuation; trip cancellation; trip interruption; baggage; missed connections; rental-related risks; and other travel-related protection.
83. Provider Insurance
Where a Provider states that insurance exists, such coverage may remain subject to: policy limits; exclusions; deductibles; eligibility rules; covered activities; geographic restrictions; reporting requirements; documentation requirements; authority reports; and insurer approval.
DPTT does not guarantee the existence, scope, adequacy, continuing validity, or claim outcome of independent Provider insurance unless expressly verified and confirmed in writing.
84. Privacy and On-Tour Information
DPTT may collect, use, retain, or share information reasonably necessary for: booking; Provider coordination; manifest requirements; safety; incident response; refunds; claims; chargebacks; disputes; and other purposes described in the Privacy & Personal Data Policy.
85. Electronic Communications and Evidence
Electronic and documentary records may be used to establish relevant booking and Service facts.
These may include: Booking Confirmations; messages; emails; payment records; location pins; Provider communications; photos; videos; manifest records; incident reports; medical records; authority reports; rental records; refund requests; chargeback records; and other relevant documentation.
86. Controlling DPTT Liability Framework
These Travel & On-Tour Client Responsibilities do not establish a separate competing numerical liability cap.
Where a claim directly concerns alleged primary liability of D’Palawan Travel and Tours itself, the controlling liability provisions are contained in the Tours, Travel Packages, and Service Waiver and Liability Disclaimer.
If a competent court determines D’Palawan Travel and Tours itself to be primarily liable, DPTT’s maximum aggregate monetary liability is limited, to the fullest extent permitted by applicable law, to two (2) times the Cash Received by DPTT from the Client for the specific booking or transaction giving rise to the claim.
The definition and calculation of Cash Received, aggregation of related claims, and other conditions governing that limitation are contained in the controlling Waiver and Liability Disclaimer.
87. Consequential, Missed-Income, and Opportunity Losses
To the fullest extent permitted by applicable law, DPTT shall not be liable for consequential, indirect, incidental, special, exemplary, or punitive losses.
This includes, where legally excludable: missed income; lost wages; lost earnings; lost profits; lost business; lost opportunities; opportunity costs; business interruption; missed work; missed flights or ferries; missed reservations or appointments; additional personal travel expenses; and similar consequential economic losses.
The complete controlling provision appears in the Tours, Travel Packages, and Service Waiver and Liability Disclaimer.
88. Agency Interpretation and Clarification
These Travel & On-Tour Client Responsibilities form part of DPTT’s broader legal, booking, operational, and safety framework.
If an Agency provision appears unclear, incomplete, ambiguous, or potentially inconsistent, the Client should request clarification before payment or before continuing participation where reasonably possible.
To the fullest extent permitted by applicable law, D’Palawan Travel and Tours reserves the exclusive right to interpret, clarify, administer, and apply its own policies, procedures, company processes, booking conditions, rules, and terms, including determining which DPTT provision applies to a particular booking or circumstance.
This right does not authorize DPTT to override mandatory provisions of applicable Philippine law.
89. Direct Resolution of Complaints and Disputes
If a Client has a complaint, claim, disagreement, or dispute involving D’Palawan Travel and Tours, the Client agrees to first provide written notice directly to DPTT through an Official Channel.
The Client should provide reasonably available supporting information, including where relevant: Booking Confirmation; payment records; Service involved; Provider involved; messages; photographs; videos; incident reports; authority reports; medical documents; receipts; the requested resolution; and other reasonably relevant information.
The Client and DPTT shall first attempt in good faith to resolve the matter directly for at least thirty (30) days from written notice of the dispute.
90. Governing Law and Exclusive Venue
These Travel & On-Tour Client Responsibilities and disputes arising from or relating to DPTT bookings or Services are governed by the laws of the Republic of the Philippines.
If a dispute involving D’Palawan Travel and Tours remains unresolved after the required 30-day direct-resolution period, then, to the fullest extent permitted by applicable law, any court action arising from or relating to the dispute may only be filed before the proper courts of Puerto Princesa City, Palawan, Philippines.
The parties agree to such venue subject to any jurisdiction or venue requirement that applicable law makes mandatory and non-waivable.
91. Consumer Protection and Non-Waivable Rights
Nothing in this page is intended to unlawfully waive, exclude, limit, or restrict any right, legal responsibility, or remedy that applicable Philippine law does not permit the parties to waive or limit.
If a provision exceeds what applicable law permits, it shall apply only to the maximum lawful extent while the remaining provisions continue in effect.
92. Severability
If a competent authority determines that any provision of these Travel & On-Tour Client Responsibilities is invalid, unlawful, or unenforceable, that provision shall be limited or separated only to the extent necessary.
The remaining provisions shall continue to operate to the fullest extent permitted by law.
93. No Waiver by Exception or Assistance
A goodwill: refund; credit; route adjustment; additional stop; extended waiting time; alternative Vehicle or Vessel; replacement activity; rebooking; Provider assistance; or other accommodation provided in a particular case does not amend these responsibilities generally, create a precedent, or require the same accommodation for another Client or booking.
94. Updates to These Responsibilities
DPTT may revise these Travel & On-Tour Client Responsibilities when reasonably necessary because of changes in: Services; Provider arrangements; safety procedures; travel conditions; booking practices; technology; transportation procedures; government requirements; environmental rules; or other relevant circumstances.
The current version will be published at:
https://bookwithoutcreditcard.com/travelontourclientresponsibilities
Updates generally apply to future bookings and subsequent use while existing transactions remain subject to the terms and mandatory laws legally applicable to them.
95. Complete D’Palawan Travel and Tours Policy Framework
These Travel & On-Tour Client Responsibilities should be read together with the other legal, booking, safety, and service-specific pages of D’Palawan Travel and Tours.
The other 19 pages are: About D’Palawan Travel and Tours: Travel Agency Services in Palawan; Website Terms of Use; Business, Affiliate & Third-Party Service Disclosure; General Travel, Website & Service Disclaimer; Booking Cancellation, Rescheduling & Refund Policy; Privacy & Personal Data Policy; Contact Us; Travel Booking & Service Terms and Conditions; Boat Transfer Terms and Conditions; Land Transfer Terms and Conditions (Car, Van, Tuktuk, E-Trike, Bicycle & E-Bike); Airport Transfer Terms and Conditions (Car, Van & Tuk-Tuk); Tours, Travel Packages, and Service Waiver and Liability Disclaimer; Boat Rental With Captain: Terms and Conditions; Car Rental With Driver: Terms and Conditions; Self-Drive Car Rental: Terms and Conditions; Self-Drive Motorbike Rental: Terms and Conditions; Motorbike Rental With Driver: Terms and Conditions; Pre-Travel Client Responsibilities & Readiness Guide; Travel & On-Tour Client Responsibilities & Safety Rules
Several policies may apply simultaneously to a particular booking or activity and should be interpreted together.
96. Contact D’Palawan Travel and Tours
If a non-emergency question or operational concern arises during the Service, Clients may contact DPTT through an Official Channel.
For an immediate threat to life, health, safety, or security, contact the appropriate onsite Provider and competent emergency responders first.
D’Palawan Travel and Tours #3 San Vicente Public Market Poblacion, San Vicente, Palawan, Philippines
📞 +63 963 139 0000 Call, SMS, Viber, WhatsApp, WeChat, and Telegram
📧 dpalawantravelandtours@gmail.comContact Us
97. Final On-Tour Acknowledgment
Client Acknowledgment: By booking, reserving, making a deposit, making partial or full payment, confirming, appearing at a meeting point, accepting pickup, boarding a Vehicle or Vessel, accepting possession of a rental Vehicle or Motorbike, checking into accommodation, participating in an activity, or otherwise availing a Service coordinated through D’Palawan Travel and Tours, the Client acknowledges that these Travel & On-Tour Client Responsibilities form part of the applicable DPTT booking framework and must be observed throughout the Service.
The Client agrees to follow reasonable Provider and authority instructions, observe applicable safety requirements, use required safety equipment, supervise minors and dependents, protect personal belongings, respect environmental rules, refrain from dangerous or unlawful conduct, cooperate with reasonable itinerary changes, and report significant Incidents through appropriate channels.
Advance bookings must be reconfirmed on the day before the scheduled Service. Bookings first made within three (3) calendar days of the scheduled Service are non-refundable. For land and sea tours, no prorated refund is due merely because a destination or itinerary component is skipped or modified because of safety, weather, road or sea conditions, authority directives, environmental restrictions, emergencies, or reasonable Provider/operator discretion.
Where DPTT itself is determined primarily liable by a competent court, the controlling liability limitation is contained in the Tours, Travel Packages, and Service Waiver and Liability Disclaimer.
If anything is unclear, obtain clarification before payment or participation where reasonably possible. If you disagree with an applicable provision, do not proceed with the Service.
UPDATED: October 9, 2026 (Philippines)
